"What a horrible experience we had since our last visit in 2021. We have been regular customers for years, and we were really looking forward to come back after since the pandemic. First, service was the worst. We were rushed and not attended enough throughout the evening. We try to order something, and midway through the order, the waitress decides to just leave the table leaving us with outstanding requests. This kept happening during the whole dinner. Second, the tagliolini with truffle were so tasteless and bland, I had to keep adding salt, pepper, chilli olive oil just to get some taste out of it so I can finish my plate. And I am usually not a fussy eater. The pasta itself was undercooked and very doughy/chewy, too. We ordered extra pepperoni on our pizza, and in our opinion, there was no visible difference to the amount of salami put on it. What came out to us is what it would normally would've come out with. Thirdly, I ordered a tiramisu which I was really looking forward to, given all the experinece so far, that this will wash all the bad away. How wrong was I... The tiramisu was nothing short of a small whiskey size glass stuffed with layer of lady fingers and a layer of mascarpone with just a shy amount of sprinkled cocoa on top. Upon looking closely at the so-called tiramisu dessert, I noticed that the lady fingers were so dry and not soaked in coffee at all. I decided that I won't be having this and wished to return it. When we received the bill and after we paid for everything we had but the tiramisu, we were asked by our waiter how our food was. So we though, oh, someone actually cares and wants to know, how nice. Little did we know that no one actually cared, and the only reason we were asked this was so that we can be told by the Manager how wrong we are, how we have no right to complain about the food or the service, how as a goodwill gesture we weren't charged 2 pounds for the extra pepperoni (which on the contrary was on the bill, and we paid for with no objections), how the Manager is sick of customers telling them how Italian food should or should not be, how we have no right to object or say anything negatively about their precious chef's dishes, how we don't understand nothing, etc. In conclusion, and after reading through previous reviews too, I can confidently say that this seems to not have been nor will be the first or last case. There seems to be a clear pattern and common complaints about same thing, but that no one will ever take that constructive feedback away and try to improve. Needless to say after years of supporting this local business, we will no longer be returning. Not just for the terrible food experience, but more so for the horrible customer service we received from the Manager."
Kingston upon Thames
