Monmouthshire
Boonta Too Thai

Boonta Too Thai

22a Cross Street, Monmouthshire, United Kingdom, NP7 5ER

Thai • Asian • Vegan • Curry


"Very greedy and incredibly poor service. I placed a takeaway order to collect in 30-45 minutes. After arriving to collect, I was informed I needed to wait another hour (this was a 8:30pm! before I could even collect it, even though they closed at 9. I asked why I was told 30-45 minutes…being told quite abruptly that they are ‘very busy’ When I challenged this asking why take my order if they couldn’t cope, try to charge me or even why no one called me after I already waited a 45 minutes. The server tried to make light of it suggesting I go to a pub and wait. I told them to stop being greedy. Taking orders you can’t fulfil or creating a hugely negative experience. It was only a meal.. but we looked forward to it. It very much ruined the evening. The staff passed hollow apologies but clearly didn’t care all the time taking people’s money.. Whilst I was bickering with a server.. another 2 people came in, in exactly the same situation as me all furious. I had a similar experience in September where I was told an hours wait but ended up sitting in the restaurant for an additional 30 minutes. The restaurant had quite a negative vibe with lots of customers sat at their respective tables looking fed up.. it seems they are over booking (cash only and piling in takeaway orders but failing on all sides. From memory, the food was ok. Absolutely not worth the wait. We won’t be coming back and suggest others to go elsewhere"