"We had pre-booked a table for 6 people to have lunch at 2:15pm. We arrived on time and were shown to the table, which had only been set for 4 people which meant we had to pull a further 2 chairs up to the table, and had to request a wine list. We ordered a round of drinks for the table which took c. 15 minutes to arrive. We were waiting a considerable amount of time for a food menu. Eventually we called a waiter over to order some food and were told that the kitchen we no longer serving, despite having booked a table for lunch and not being warned of the kitchen closing time. The staff told us to be quick in ordering however took a further 10 minutes to come and take the order. The food eventually came and the waitress didn 't even put the food at the correct place, she merely put them on the table for us to distribute accordingly. When the bill eventually came, we politely requested the *optional service charge was removed from the bill as we did not feel that we had received adequate service to warrant a tip, to which the manager began shouting that it as shocking that we wanted to rightfully remove the tip. He went on to say that the kitchen staff had stayed over time to prepare our food. My question to the owner is this... if your chefs are unwilling to work over their hours, why are you offering a reservation close to closing time whilst your staff are incapable of processing the orders to the kitchens in the correct timescale and working hours. If we were told that the kitchen were closing soon, we would have cooperated with the staff to help them work to their time scales."
