"We return here each time in the hope that things improve. Unfortunately nothing does!! The bike cafe has been ‘temporarily’ housed under a fixed marquee , which joins on to an open, large room for about 18m now. Fully equipped and to all intents and purposes, permanent. The food is good, but the service is deplorable. The system seems to be that only designated people take the order, or should I say designated person. I’ve never seen more than one. The waiting staff who can’t take orders, consists mostly of young people hanging around chatting. No one has any sense of urgency or duty. I was watching behind the counter after our order had been taken. About 5/6 people were behind the counter, drinking coffee or water and eating. They were chatting about where they were going that evening. One guy was making coffee. Two coffees went out the back, to staff presumably, and after what seemed ages, our coffee was done. By now, all the staff had disappeared. Then a guy appeared took the coffees but didn’t know which table they were for. Our food appeared, (she didn’t know which table they were for either). I had the jumbo hot dog which was, without exaggeration, the most charred sausage I’ve ever seen. I said I couldn’t eat it and the girl quickly offered to replace it. BUT WHO ON EARTH THOUGH THAT IT WOULD BE OK TO SERVE IT? I’ve no idea who, if anyone is in charge in this cafe, a young girl did go and sit with her lap top, looking officious, next to colleague who was eating his brought in lunch, but she didn’t appear to have any authority or awareness of the appalling service. We have had this experience a number of times (minus the charred sausage) but nothing seems to change. Doddington are missing a trick here as although not heaving, it was busy. I do hope they don’t blame the temporary situation as that’s no excuse. There are plenty of staff and there is plenty of good food. Buck your ideas up!!"
