"I have given this establishment a 1* review purely because 0* isn’t an option. Anyone considering booking, please read ahead so you aren’t left without a room for the night like we were. How they have managed to achieve 4* reviews so far if this is the way they treat paying guests is absolutely beyond me. After an easy booking process, communication about our stay and arrangements was great. We knew ahead of time how to check in and where to collect our keys once we arrived (we were arriving late at night and no reception would be available . Upon arriving, the keys for our rooms weren’t there, yet two other keys for single rooms were. Given 4 adults were staying and we’d booked executive rooms, this clearly wasn’t appropriate. We contacted the emergency number provided and finally got through on the 5th attempt to a woman (the owner? who said she would send her son. He arrived 20 minutes later, stormed past us without saying a word, and proceeded to bang on the doors of the rooms wee were supposed to be in to try and wake the people who had taken ours! When he couldn’t wake them, he came back to reception, didn’t introduce himself, made no attempt to apologise, and worse still, didn’t make any further attempts to resolve the situation. He told us he couldn’t wake the guests in the rooms we should have had (it was 1.15am at this point!! and that there were no other rooms available. End of story, not even any attempt to try and help us. We were then left to drive the 90 minute journey back home after a long day at a wedding, finally arriving home at 3am. We were promised a phone call from the same man (presumed to be the owners son the following day. 5 days later, and after I’d had to call to chase him 3 times, I finally made contact. He was still unapologetic, rude and full of excuses, blaming everyone and everything else, and took no accountability for having left 4 people with no room at 1.30 in the morning. I’ve never experienced such horrendous service and feel it important to highlight what happened so people considering booking are aware of what could happen to you, and how poor the customer service is."
