"I note with sadness that the company does not take into account the criticisms and suggestions. My last visit (last ever) was today for lunch. I ordered a pulled ribs burger and as usual a nice empty bun arrives, that is, with about eighty grams of meat, a few onions and an iceberg leaf that overflows from the sandwich, just for show. A total disappointment. The waiters (3) passed by and had fun, watching me eat and without worrying in the slightest if I liked the sandwich. As soon as I finished eating, a waitress asked me if lunch went well. This also seems like company policy to me because it happens categorically every time I come (I came) to eat in one of your restaurants. I have worked both in Italy and in the UK, and in Florida I have visited dozens of places, including the famous Winghouse chain, and I can say with absolute certainty that there is no question of wondering if everything is going well at the end of the meal. It makes no sense! As regards the service, after serving the hamburger, they collect the menu (once the menu was the paper placemat under the plate) and no sauces and condiments are brought. On the plate there is only a rather compact sauce (between the burger sauce and the buffalo ranch sauce and nothing else). The rooms are furnished in imitation of the wild west style, but it's a shame that the music is totally out of context. I would suggest (provided you appreciate it) some contemporary country music, i.e. southern rock. Some suggestions: jason aldean, Miranda lambert, luke bryan, luke combs, toby keith, to name a few. Or tune in to online radio 103.1 the wolf or jake fm. But the important thing is, the meat in the sandwich must be of an adequate quantity, at least the minimum wage, especially in a restaurant that imitates the US style, also because the sandwich alone costs a good €13.40."
