Rugby
Ruby Express

Ruby Express

10 Kingsway, Rugby, United Kingdom

Cafés • Mexican • Asiatic • European


"So I went in and got served by a child of about 11 who took my order we paid went back to collect Went home to find we were given 2 fried rice. Well we ordered a 255. Plus other items. From the menu When...we took it back to complain were first of all we were asked for £2.50 more for for there mistake we were then accused of shouting at the child there daughter. We never shouted a child. As the mother came out as soon as I walked in and said my order was wrong This was in front of another customer aswell Order was changed but this has to be the worst customer service I have ever had as we were sat waiting for our fresh food. All we could here in the kitchen was shouting about 255. And fried rice Could not understand anything else as we don’t speak Chinese My leaving words were do not employ children My reply she is just helping me out I was still not happy with the service I received so phoned them to make a complaint and to check my other food was freshly cooked and not reheated I was told it was recooked and changed. But was then accused of shouting at a child once again and she was scared I explained i never shouted at a child and said maybe you should not employ children To be told once agin she is helping me out I said she served me, she took my money and gave me my order She is working for you At the end of the telephone conversation The owner said I will not let her serve again My reply is it doesn’t matter I won’t be returning. I would rather travel the extra 2 mins down the road to super wok. Who I have used for over 10 years and never had a problem with. Also there food and hygiene rating and customer service is excellent"

The Dun Cow

The Dun Cow

The Green, Dunchurch Dunchurch Rugby, Warwickshire CV22 6NJ, CV22 6HR, United Kingdom

Pubs • Steak • Pizza • T-bone Steak


"We ate dinner here on New Year’s Eve with myself, husband and 2 daughters. The pub was busy but we were sat in the back restaurant, so it was cosy. We were welcomed from a manager saying “welcome to the mad house”……this says it all really! If you are gluten free then this absolutely is not the restaurant for you. There is no separate menu or indication of what you can eat off any menu. I was simply handed over a tablet and had to figure it out! Took a good 15 minutes for me and my husband to suss out what menu was what etc. Unfortunately there were only 3 gluten free mains and the one I wanted had sold out! Thankfully they managed to find me an alternative steak in the kitchen. Service was very slap dash I enquired about a straw for my drink as it hadn’t been mixed properly. I was told they don’t have straws at this pub and then 5 minutes later the same waitress, who informed me of this, carried a tray of drinks to our neighbouring table with straws in the drinks very bizarre. It took a good 45 minutes for our mains to arrive, but no one had cleared our starter plates when the mains arrived. All very amateur. My daughter had a burger and commented on how bad it was she’s only 10! My husband was the only one that had a pudding as I really couldn’t be going through the gluten free tablet again to figure out what I could eat! Unfortunately his pudding was barely lukewarm. We’d given up hope by then, asked for the bill and left £130 lighter! Extortionate price for a very bland experience! We paid only £30 more than this to eat out at the Ivy a few weeks ago and obviously this was an enormously far superior dining experience! I’d avoid this place and spend your money elsewhere. Definitely won’t be retuning, which is such a shame as the building is beautiful. It’s a very badly run chain pub with what seems lack of attention from staff or management. Food was not worth the prices at all."