Santa Pola
American Rock Grill

American Rock Grill

Calle De Finlandia 17, 03130, Santa Pola, Spain

Parilla • Bebidas • Mexicano • Americano


"The service I received at the restaurant today was poor. I hasten to add we have been before approx (2 yrs ago) and couldn't fault it on that occasion. However tonight I found the service poor, the restaurant wasn't really that busy either. We requested to be sat in a shaded spot out of direct sunlight, this appeared to be difficult request for the service staff to accommodate so we felt as though we were being awkward and difficult. So to appease the waiters we reluctantly settled for a spot with the sun blazing down on a 3 of the party of 8 involved. We rose above this request and settled for what we were given. We ordered drinks for the whole group. All drinks were delivered except for a bottle of wine and 2 glasses for 2 participants. We requested this wine again approx 10 mins later. The wine arrived and then the food which was really tasty. The group enjoyed the food. We ordered more drinks and this order partly arrived. One pint of lager was brought (only 2 pints ordered) and when asked where the 2nd pint was the waitress offered me an explanation that I did not understand. Approx 2 mins later the 2nd pint arrived. Maybe a barrel was being changed! As a group we ordered a further round of drinks approx 30 mins later. These were brought to our table and all the drinks were left at the end of the table where our 4 children were seated. By this time i felt we had aggrieved the serving staff with our simple requesta. The order contained soft drinks and 2 further pints of lager. My children passed these drinks to us as parents across the table. Such a shame as the food was delicious but I'd certainly consider spending our €180 at a different venue in the area if this poor service continued."