"I was really looking forward to Sunday dinner in the Pheasant as I had read some really good reviews. Unfortunately our experience did not even come close to what I was expecting! I ordered the sirloin beef roast, however, I was told there was no beef or pork left, only chicken. Not a great start, although we did arrive at 5pm, so maybe after the Sunday lunch rush, but I would still expect a full roast menu to be available as it’s not that late really! So, I opted for chicken. We also ordered chicken strips and chips for the children and my partner ordered a Camembert and billionaire fries. We were left waiting 45 minutes from ordering to when the dinner finally arrived. This was a challenge with 2 kids under 5 who were both hungry! When the food finally arrived, the kids chicken was so over cooked it was almost inedible. It was tough as old boots. I had to remove most of it to get to a softer bit of chicken that my 1.5 year old could actually chew! My “half a roast chicken” turned out to be a very over cooked chicken breast, again, tough as old boots. Luckily I had some gravy to make it a bit more palatable. However, I was missing the stuffing wrapped in bacon and also I had no bread sauce. Abysmal. I complained and was told that they had ran out of chicken! They should have done the decent thing and just told me that so I could pick something else, not try and fob me off with half a meal and a dry chicken breast and hope I wouldn’t notice! They did take the 3 meals off the bill, but I would have preferred to have had a nice dinner. Instead, I was left disappointed and hungry. I was looking forward to having the crumble too, but we didn’t bother after the fiasco of the mains! Don’t think we’ll be visiting again."
Sefton
