"As a group of 4, we left TGI Friday in Staines feeling very disappointed. We had a £180 bill for food, 1 refillable diet coke, 1 coke, and 4 x 2 cocktails for £16. There was absolutely no atmosphere in the restaurant. We ordered 4 meals, and one of our group had opted for a sharing starter as her main. This arrived first, and we had to find a waitress to remind that we had only ordered 4 food items that should all come together, also to remind of the cola that had not arrived. So one of our Group ate alone and had no food while we all ate. When the mains arrived, 2 of the group had a half rack of ribs, which tasted really good but was honestly very poorly sized for £20. The upgraded loaded fries, which added an additional charge, were less than half the size of normal fries. The refillable diet cola was taken away to be refilled and never brought back until requested. Desserts were luscious and totally worth their cost. We went to order a final round of drinks only to be told the bar was closed, with no notification when this was happening. Granted time had passed quicker than we had noticed, but most places will give you some notification. The restaurant was really not busy. There was an issue with each of the toilets in the ladies, from missing locks to no toilet paper to not flushing. I know some of these are not major complaints, but altogether, I left the restaurant feeling hard done by for what we paid, in terms of value for money , from a food and service perspective."
