Swansea
Positano Sa1

Positano Sa1

J Shed Arcade, Kings Rd, Swansea, United Kingdom, SA1 8PL

Pizza • Pasta • Welsh • Coffee


"I rang at the beginning of January to book a table for my daughters 16th birthday on February 10th. I booked for 24 people and paid a deposit of £5pp. In the week leading up to our visit I had a phone call on the Monday asking for my preorders as they were not asked for when I booked. I quickly got all the orders in and emailed them to the address I was given. I didn’t receive a reply to my email to confirm so tried to ring the restaurant all day Wednesday and Thursday with no answer. I started to panic. So I tried again on the Friday and finally someone answered. She said the head chef had been unwell so they couldn’t open and today was the first day they had reopened. She checked that they had my preorders and said everything was fine and they were looking forward to seeing us tomorrow. At 1.45pm on the day of my booking I received a phone call to say that unfortunately there was a problem in the kitchen and they would have to cancel my booking. The bloke then went on to say how much business they would be losing this weekend blah blah blah, at no point did he say sorry! At no point did he offer any kind of compensation. It was only when I asked about having my deposit refunded did he mention that and proceeded to tell me he would do it when the venue was back open. That’s no good to me!! He asked me why I was so angry??!! He told me there was nothing he could do!! If there was a genuine problem in the kitchen surely they’d know about it in the morning when they were prepping for their 12pm opening?? So why was it nearly 2pm before they rang?? This whole situation was handled so badly and with no apology offered by him. It wasn’t a meal for 2 that was being cancelled (although that would still be out of order) it was a table of 24 who were celebrating a special birthday!! I then had to try to book somewhere that evening so my daughter wasn’t left without a celebration meal with her family. Thankfully we found somewhere and we had a fabulous night! Judging by previous reviews on here we might have had a lucky escape with it being cancelled! I can’t review the food but I can review the attitude and lack of professionalism by the individual that I had to deal with! I think he might need a refresher course in customer relations!"

The Kitchen Table Cafe

The Kitchen Table Cafe

626 Mumbles Road, Swansea, United Kingdom

Cafés • Steak • Seafood • Vegetarian


"Last weekend for the first time dropped into the Cafe for tea for him and coffee for her, and a cake which was very good. The decor and ambience pleasant and well thought out, staff wecoming and efficient.This sunny morning we decided to drive there for breakfast, having seen what was available on the menu which looked tasty.We both ordered the Full On breakfast, mine with an addition of an extra egg instead of potatoes, plus some black pudding, which was readily accepted for me.The breakfasts duly arrived as ordered, but the toast looked rather odd, a light brown bread with grains in it. My wife likes brown bread, I am a fresh crusty white myself (the bread not me) After a few minutes the waitress passed by and asked if everything was as we liked it, I asked her if they had white bread, I felt from her expression I had said a rude word, she said sorry we don't, when asked why she didn't have an answwer other than we just dont but would pass on my request to the owner, which is as much as could be expected from her.The cafe is very vegan/gluten free orientated, which is fine, if there is a demand for it, and obviously there is then give them what they prefer.However, not having white bread does smack of the ownwers, or whoever decides what to order, preferences. Usually, in cafes and restaurants, toast, when ordered, is offered in either brown or white by the waitress at the time.Here the toast is a part of the breakfast, which I feel should not prevent brown or white being offered. To presume, and it is clear that seems to be thee case, that everyone who visits the cafe, surely must follow the latest fads of what is and what is not healthy for ones consumption.In that resperct, I have been eating fresh crusty loaves, often still warm, so the real butter which I prefer, melts on contact with it, for some 84 years now, surely a testimony of some sort to my diet, which includes full cream jersey milk with my morning porrige and in my multiple cups of tea daily. I continue to be very active, medication free, my correct weight etc. so please no more presumptions, instead please provide for all of your customers, so I may enjoy my next visit more fully, and with some marmalade please."

Morgans

Morgans

Somerset Place, Swansea, United Kingdom

Steak • Welsh • British • European


"I’ll start my review by saying that I visited Morgan’s several years ago and had a fantastic meal, which is why when my partner and I decided to visit Swansea to celebrate his birthday, I fully recommended that we book this restaurant for his...birthday meal. We arrived and the bar you enter into was just as beautiful as I remember. We had a drink before our meal and weren’t rushed at all to sit at our table great service. However we were told that there was an event in the main restaurant tonight so we would be seated downstairs (something that we weren’t told at the time of booking). In the dining area downstairs it was clear that they had tried to make an effort by creating more atmosphere with white table cloths, music and a TV playing an open fire but essentially it felt like dining in a wooden box and all you could hear was the buzzy atmosphere upstairs in the main restaurant. Then instead of the a la carte menu we had seen previously online, we were given just paper print outs of a different menu that included a courses for deal. When we questioned this and asked if this was the only menu available, we were told that because of lack of customers they had decided to restrict the a la carte menu to Fridays and Saturdays only as it was quite expensive something that again we hadn’t been told at the time of booking or online. We then have a look at the wine list and pick a bottle of red, only to be told that they are in the process of changing over the wine list so some might not be available and guess what... our choice of wine wasn’t on tonight. We picked a different bottle and when that came out our waiter noticed that our table wasn’t at all even and that he would be back to fix it. But that didnn’t happen. By this point we feel a little disappointed but we are still having a good time. We order a starter and a main (mini fish cakes for my other half, soup for me and then we both ordered a steak cooked medium rare). When the starters arrived, my soup came but no bread which seems unusual for such a well established restaurant. A few minutes later our main waiter comes down and notices my bread is missing so he’ll go and fetch me some. When it arrives I’m given slices of completely stale white bread and rock hard butter than has come straight from the fridge. We have a bit of a chuckle about it and carried on eating. The soup itself was fine although nothing special. When our steaks arrive, everything looks great. The chunky chips are lovely and fluffy, roasted vine tomatoes are beautifully sweet. However we cut into our steaks and they are both over cooked. Mine was ok and probably just over medium (when we had both ordered medium rare) so I kept eating. My other half’s however was so well done it was grey in the middle so we had to send it back. This meant that we basically ate our meals separately as his new steak didn’t arrive until I had near enough finished. When it arrived it was better but still not really medium rare. We decided to order a dessert so we’re bought menus. However at about this this, guests from the main restaurant were now coming out of the main restaurant and into the bar, which meant quite a lengthy wait for our waiter to come back and take our order as he was busy serving them. At about this time, the music in our downstairs box was also turned off, but we could hear the music had been turned off in the bar upstairs, meaning that we literally sat alone in a room with no service and no atmosphere waiting for someone to come back and take our order. The desserts themselves were ok, although the chocolate cake a little dry. We had planned to stay in and have a few drinks in the bar but at this point decided to pay up and cut our losses. Overall we were completely disappointed with the experience as it really wasn’t on par with the birthday meal we had expected. I’m not sure I would return now. If it wasn’t for the lovely staff, who were very polite and really just ding what they can with the situation, then I wouldn’t even give it a star rating."