"I live opposite and my Uncle (who was recently involved in a motorbike accident) was coming to visit, and I was delighted to know that these new owners, Michelle and Vince, would generously rent me their one bed room for £400 for one month (I provided all the cleaning and bedding) so he could come to stay and recover with us. He ended up having to cancel last minute due to his illness, so the room was left empty for 2 weeks. By this time we could not return the key or be eligible for a refund, as the return policy stated in Michelle's email to me and on the website is limited to only 14 days. Therefore, my cousin came to use to room for 3 days ahead of my uncles visit (Michelle was informed of this).The day comes my cousin arrives after not seeing her for 15 years, I walk her up to the gate to where her room was, I see Michelle charging out and shouting across to me from the cafe “Who the f**k are you!?”. Bearing in mind my mother and I had been down and seen Michelle and her husband the previous day when we went to do the housekeeping(I was even wearing the same clothes). I responded calmly who I was and who I was with whilst my cousin was in absolute shock, (as was I) Michelle disappears, Vince comes out and begins to say that he had no knowledge of this and wasn’t arranged, and that I needed to to go and get my mother. Cutting to the point, their excuse for the disgusting, embarrassingly unprofessional way my cousin and I were greeted was that someone had ‘fly tipped’ what turned out to be a carrier bag of paint cans placed inside the industrial waste bins at the entrance to the public car park opposite the b&b and Tarka Trail. The fact that Vince thought this was a justifiable reason for the behaviour of Michelle is beyond me. This clearly shows that unfortunately they do not have any experience in customer service or hospitality. Michelle decided later that instead of apologising verbally she would send an email stating that she had obviously not been introduced” and “is he/she actually using the room?”. Then subsequently blocked me.There was; no offer of breakfast, no tea or coffee,no toiletries, no tv, no towels, a wasp problem and no apology from Michelle or Vince either. To conclude, I would give Michelle and Vince and their rotten service, a wide berth and keep cycling on to the Puffing Billy down the road."
