TUNBRIDGE WELLS
The Hand Sceptre

The Hand Sceptre

London Road, TN4 0RJ, TUNBRIDGE WELLS, United Kingdom

Steak • Pizza • European • T-bone Steak


"there were 5 people in our group for lunch, 2 vegan, 2 vegan and one omni. 4 of us actually ordered from the vegan menu and 1 ordered a vegetarian dish. my main thing was that 2 of us (I myself vegan and the omni in the group ordered the flat brot from the vegan food card it did not come advertising with chips, but when we ordered our waiter, we asked ourselves what chips we prefer so that we both asked for sweet potatoes. when the fries came out, they had a cheese on them (our order clearly from the separate vegan menu). I am not sure whether this was a mistake on the waiter or the kitchen, but the waiter was apologised. I shared the fries with one of the vegetarians in the group, so I simply avoided anyone who had been on them but I wonder now whether they were actually cooked in a separate frit and therefore they were not on the vegan menu?! regarding the personal know I was also disappointed when I asked what kind of vegetable burger it on the vegan meat base to find out. so I chose the flat brot instead and then had the cheese problem! my second main question is that eating was quite average, especially when you look at the price. 3 of us had advertised the vegan chocolate cake as with fresh berries. (2 of us originally ordered the Treakel-Tart, which was sold out, fair enough). but 2 of us can not thirsty eat, so in demand for the tart without them, expect others berries instead, but the only berries on the third berries was a lonely cubed earthly berries! the tart was also quite small, as he did not come with any food, but costs £6.25! overall it is great that they try with a vegan menu, but my view is that they have to try harder!"

Thackeray's

Thackeray's

85 London Rd, Royal Tunbridge Wells TN1 1EA, TUNBRIDGE WELLS, United Kingdom

Cafés • Kebab • Seafood • European


"Have been here 3 times before and was disappointed with this visitation. We had to ask to put the heating up or to move seats as it was freezing cold inside, ended up wearing my coat inside. We had the tasting menu (which we've had before, hence why we came again) the portions were ridiculously small and even went to have a KFC afterwards as we weren't filled at all. The only two good portions were the beef dish and the rhubarb soufflé.... The rest...... C'mon chef.... What happened? What was most disappointing is the lady in the blazer and jacket who was obviously important,.asked us if there was any allergies or anything in the beginning and we said, please no beetroot...... Guess what appeared on our 2nd dish.... Beetroot. This place had always had a high status in my mind on customer service and attention to detail however the standards have seriously gone down as a simple request was completely ignored. Also the wine paring? Did you guys actually taste the wine with what was being served? Again we used to love the pairings and food it matched with but it's like no one gave it any thought. Now before you slate us completely we have both worked in restaurants ourselves before so understand everything that goes into it, but honestly was so so disappointed with this meal. The only good thing was the servers and their knowledge of the items being offered and with a smile. The rest..... Maybe just revisit the menu as I'm not sure what that haddock and raisin situation was. We got 20% discount which is basically just the servers tip? Correct me if wrong. If anything, I would've happily paid the servers their tip as they did a steller job. The food on the other hand was disappointing for a £400 meal and cheap wine. Won't be back as I was too embarrassed to even show my partner the food and wine it had to offer.... He said he's had better food in Mayfair for a similar price."