"I was really looking forward to my first Efe 's experience tonight. I booked it for my family for New Year 's Eve, and we 'd all been stalking the reviews and making our menu choices in anticipation.Nobody came to greet us upon arrival, so there was a bit of an awkward wait with a few other people who came in behind us. However, it 's a busy night of the year, we were early, and not all of our party were present, so we weren 't concerned. Once we were seated, the service was initially friendly and reasonably paced. This did not last.The starters we 'd ordered while we waited for our party were forgotten about. Once everyone was present, we had to reorder them. We quickly received 5 popadoms, but it was another hour before the starters arrived. No apologies accompanied the food. The menu and website do advertise that good food takes time and there may be a wait involved, but this seemed beyond reasonable for a selection of Greek dips and some basic Indian starters.It was a long time before our plates (which were not provided until after we 'd started! were cleared. The mains started to come out around 40 minutes later. Initially, just one main was served. Sadly, when we are all served, four out of five (kebabs and rice dishes were cold; only the bhuna came out hot. We were so hungry (it was now nearly 11pm and most other customers had left and concerned we might have to wait still longer, that we ate it anyway. Just as well, as nobody asked how our food. Again, there were no apologies or explanations provided. The food, while cold, was tasty, though I can only assume it was left to sit before serving. We even had trouble getting our bill, even though the sign on the door had been flipped to closed . Nobody bade us farewell, thanked us, or said happy new year.It 's been such a disappointing evening. The best advice I can offer visitors is to order Indian, not Greek, as this is the only meal that came out hot. Perhaps try booking your table earlier as well.The worst part of the experience was undoubtedly the lack of customer service. An apology and any sign of interest in whether we were enjoying the experience would have gone a long way to improving our overall impression of the restaurant. It may have been evident from our faces and body language, but none of the staff showed any concern that we were not enjoying our experience. That 's 5 customers in our party who won 't return, and a few others seemed to share our sentiment. A real pity."
