"Strongly not recommended to anyone who wants to organize any event (from a simple dinner to a birthday) in this place. I don't usually give negative reviews, but unfortunately this time I feel compelled to do so to avoid what happened to us to other people. My girlfriend decides to celebrate her birthday at this place, having already been there several times. Then contact the venue well in advance (3 weeks) to explicitly request to book an independent room for you and your guests, in order to have a room at your disposal where you can celebrate in peace with a bit of music. The restaurant responds by telling her that it is possible and therefore agrees to reserve the room just for her. In the following days, we called the venue several times to define further details, communicate the exact number of guests and receive confirmation of the exclusive independent room, reiterating this last need several times to which we were always responded positively. Unfortunately, on the same day of the birthday, an hour before entering the venue (literally an hour before), they call us telling us that they have decided to assign the room we booked to other people who needed to see the final of the Sanremo festival and therefore they had reserved a space for us in the main room shared with other people. Being unable to find alternatives and to avoid ruining our birthday, we are forced to confirm our presence. Once we arrive at the venue, we point out our disappointment, but the person we turned to simply limits himself to justifying himself, trying to convince us (in vain) that the new solution is better than the agreed upon one, without even apologizing for the inconvenience created and the failure to respect word. So to avoid ruining the party we decide to stay in the common room. Furthermore, a member of staff, while pouring wine into one of the glasses, accidentally spilled some of it on my girlfriend's dress. Here too, no apology was received and not even a proposal for a solution to the damage caused. To conclude the evening, we would have expected at least preferential treatment on the final price, but this was not the case. We were presented with a penny bill, despite the amount spent. Given what happened, I strongly advise against anyone thinking about organizing an event at this venue. The staff lacks personality and unfortunately also lacks fairness towards their customers. It was a terrible experience that I hope others won't have to experience again."
Krupuk
