Pad Thai Pad Thai
Canal Grande

Canal Grande

Riva Del Vin, 741, Venice, Italy, Dorsuduro Venezia Italia

Caffè • Gelato • Italiano • Porta Via


"If I could give 0 starts it would be to high! We stopped here for a quick drink on our way back from having a meal. We ordered 2 espresso martinis €15 and sat outside while listening to someone inside singing whilst pretending to play the piano. The waiter was very rude and said they were closing, then shut the doors and windows while the guy was still singing. When we asked the waiter if we could sit inside while we finished our drink, he very rudely said no! When a female member of staff came out, we asked her if we could go inside and she said it wasn't a problem. We went in for about 10mins, finished our drink and asked for the bill. When the rude waiter gave us the bill, a further €15 was added for service charge and entertainment charge. I refused to pay the extra charges and gave them €30 cash as we had only been there for 20mins and the service was shocking! The waiter then got very aggressive and shut us inside the restaurant and said we couldn't leave until we paid! He became aggressive towards me, verbally abused and threatened my girlfriend. We said that we wanted to call the police but they wouldn't give us the number.... The waiter was so aggressive at one point he reached for a knife that was by the oyster/fish trolly, but stopped when he was shouted at by the female manager. I managed to find the number for the police and started to call them.... At this point the female manager quickly opened the door and allowed us to leave! I would strongly recommend not going to this restaurant! I have never experienced anything like it in my life! Reading the reviews someone has posted a picture complaining of the same waiter! I have attached a screen shot of his picture as when I tried to photograph him that night he quickly dissapeared back into the restaurant."

Romeow Cat Bistrot

Romeow Cat Bistrot

Via Francesco Negri, 15, Rome, Italy

Caffè • Italiano • Porta Via • Giapponese


"Table booked at 9.30pm, we arrive at 9.10pm but we are told that we have to wait about half an hour, so we wait outside. We return at 9.40pm and they tell us we still have to wait, so we go back out to wait. After having entered without result 2 times, they seat us at 10pm. They come to take the order at 10.30pm. I ask for a starter, first course and, before I can ask for the second course, the waitress warns me that if I want to consume the second course she can have it arrive together with the first course, because unfortunately the kitchen closes at 11pm and she cannot bring out 3 courses as they are in the kitchen they would complain, but she would make sure of it. I reply that I will order the second as long as it arrives after the first. I didn't feel like eating a second cold one. She comes back and confirms that she cannot take the second order, so I point out to her that the table was booked for 9.30pm and we were ordering exactly one hour later, so the delay was not attributable to us customers, but he replies that unfortunately he can't do anything about it. We eat the meal which, to be honest, I found good and we also wait quite a while for dessert. When it was time to pay, we weren't even asked to apologize for the wait, nor a euro less from the bill. We were very disappointed with the service and treatment we received. Very little attention to the customer."