Telefono: +441530833952
Indirizzo: Abbotts Oak, Warren Hills Rd, Coalville, United Kingdom
Città: Coalville
Menu Piatti: 4
Recensioni: 653
Sito Web: https://www.abbotsoak.co.uk/
"Stayed at Abbots Oak a few weeks ago we were looking for somewhere nice in the countryside to escape the city. For £145 a night we figured we were in for a treat.However Abbots Oak wasn’t quite the escape we imagined it’s adjacent to a busy road, so there was relentless traffic noise in our room. There also seemed to be a residence nearby with multiple dogs barking at feeding time not as peaceful as we had hoped!Few odd things happened on arrival first thing he said to us was “I hope you don't have allergies” because there was a small (and very cute) cat wandering about. What if we did have allergies?Also had to ask for our own room key which didn’t feel super secure.Couple of odd things happened before we arrived too the guy took our card details over the phone and said we would pay on arrival but the card was billed 2 days before our stay would definitely recommend not giving payment details earlier if possible. Owners later confirmed that is their policy and wasn’t an accident, so I don’t know why he told us payment would be on arrival? Didn’t fill us with confidence.The guy was watching TV in a lounge we asked if there was a lounge for guests and he said that we could join him. Kinda weird all in all we weren’t entirely sure where we were meant to relax. Would’ve appreciated more distinct guest and staff areas.It’s a big old building with not much soundproofing, loud creaky front door and the sounds of conversations dinner travelling up from downstairs. Not many people work there, on occasion couldn’t find anyone to help. No fridge tv wardrobe in the room not entirely sure how £145 a night is justified. Smoke alarm in the room flashed every 60 seconds, disturbing sleep. Building still being renovated some areas quite filthy with dirty carpets. We went up the tower and there was still wedding confetti strewn about the place. Fairly average looking garden once you’ve done a lap of it you’ve seen everything. Stopped for lunch in nearby Coalville not the most glamorous of locations.Positives Pub literally over the road (was very busy when we popped in on monday night though). Food in the Abbot’s Oak restaurant was very good but again expensive menu was smaller than on the website though which was disappointing.We really struggled to imagine what we would do with a multiple night stay so we asked to adjust our booking down to one night, which she reluctantly agreed to. The owners are clearly very attached to the place and between the two of them seemed to perform every task in the hotel including running the restaurant, which made the complaint process a lot more awkward. Similar feeling to a weekend away at a family member’s house after you’ve accidentally smashed the urn with their dad’s ashes in.We paid for 3 nights up front, and getting a refund took 3 4 weeks of emails, being told that they didn’t have our money and that they didn’t charge us. Did get our cash eventually though but wasn’t an enjoyable process.Instead we found a big manor house hotel off the peak district in a cosy village with nice pubs and hilly walks and had a blast there instead."
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