Telefono: +441752225627,+441752749017
Indirizzo: Barbican Leisure Park, PL4 0LG, Plymouth, United Kingdom
Città: Plymouth
Menu Piatti: 5
Recensioni: 2823
Sito Web: https://www.bellaitalia.co.uk/italian-restaurant/plymouth/barbican-leisure-park
"Booked for a party of 7 for our sons 16th birthday and have to say we were really disappointed. Even thought it wasn't very busy, service was so slow it took 20 mins to get drinks. We ordered based on what we were told was available but after waiting about 25 mins we were asked to change our order because there was limited availability on a starter a few of us had chosen, the re order got completely mixed up and after a further 15 mins we were offered the wrong food. twice! and then asked if we were sure about what we'd ordered!!. From being seated at about 7.10 pm we were still waiting for mains at 9 pm. More disappointment, lasagne was cold and had to be sent back and only 6 out of 7 arrived. There was about another 15/20 minute wait for the last main, ribs, which were swimming in orange grease and served with fries literally just a small rack of around 12 greasy ribs and a portion of fries £19.99?! . My biggest issue is with the service though, especially on what was supposed to be a special occasion. With several tables complaining and some leaving, it was clear that the servers and the manager had just given up trying really, all except the girl behind the bar who offered the only sincere apology of the night. We ended up staying for desserts which weren't bad to be fair but we only stayed because we'd got vouchers to use and knew we'd wouldn't be coming back anytime soon. The manager adjusted the bill to compensate us but definitely do NOT recommend this place based on our experience."
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