"We went out on a Saturday night to celebrate multiple birthdays with a group of friends. We have visited this restaurant many times before and always enjoyed ourselves. However, this time the service was disappointing. Our waitress was very busy and apologetic for the delays, but the service just got worse throughout the evening. Some of the starters were cold and one was inedible. When my friend ordered a spicy curry, the waitress questioned her choice jokingly, which was not appreciated. There were mistakes with the orders, including my husband receiving the wrong dish. When my friend ordered a tofu and vegetable curry, it came with no vegetables, only a pot of curried vegetables with overcooked potato. Despite finding a bone in my chicken, we didn't complain when asked how the meal was. The waitresses cleared our plates while some of us were still eating and took our water glasses before we had finished. We also observed unprofessional behavior from the kitchen staff and management. The final disappointment was the bill, which included a £21 service charge on top of the £200 total. We refused to pay the service charge and agreed to split the bill at £35 per person. This confused the waitress, who then brought the manager over to question us. We felt mortified and uncomfortable during the interaction. Despite our explanation that we were not happy with the service charge, the manager was confrontational. This experience ruined our evening and we have decided not to return to this restaurant in the future."
