Cookbook Cafe - Piatti

The sixth floor lounge supervisor, Jane, is unfriendly and rude towards certain customers, especially Arabic individuals. She should treat everyone with kindness and respect. Racism has no place in a five-star hotel.

Went with friends to see excellent musician Tim Ambler in the Wellington Lounge. Friendly and efficient service, good food and wine. Thoroughly enjoyable evening and great to see these venues supporting live music again post lockdown.

On a recent visit to Winter Wonderland popped into the hotel lounge with friends for drinks felt compelled to comment on the excellent live music provided by Tim,the resident entertainer. Very talented, great atmosphere, wide variety of music, highly enjoyable can't make higher recommendation! Visualizza piatti

Arranged to meet friends here after a Winter Wonderland visit. Very pleasantly surprised by our experience. Really friendly staff, good service and ambience. The musician Tim was a real highlight accomplished and great to listen to. We had forgotten how nice it is to hear live music again and ended up staying much longer than planned. A fun evening, would recommend.

We had an absolutely amazing time at the winter terrace, The lunch before the winter wonderland was beautiful and relaxing, we loved our server The host Mirko and Orlando were very friendly and attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble. We will definitely be going back. Mulled wine and lobster salad were exceptional.

We have stayed at this hotel three times now and each time has been wonderful. We particularly enjoyed the Club Lounge access with its afternoon tea, evening drinks, and canapes, as well as the delicious breakfast. The staff were all warm and welcoming, but special thanks to Esther and Luis who took such great care of us. We highly recommend this hotel and will definitely be returning again soon. Visualizza piatti

Stayed here for one night to visit winter wonderland at Hyde park. From the outside, beautifully decorated with lots of Christmas trees and waking into the lobby it felt very homely. We were checked in by Alexandros who was very friendly and informative and helped us with a couple issues regarding our second room booked for friends. Nothing was too much trouble so thank you!! Breakfast was amazing. Tasty and filling. Will definitely return.

Disappointing! This is far from a 5-star experience. The rooms are old and small, yet they charge over £300 a night. The breakfast selection is poor, and the waiters are incompetent at taking orders - resulting in several mistakes. The only good thing was the coco pops. Additionally, the facilities, such as the spa and gym, were not operational. It feels like a misrepresentation of services to charge full price. As an IHG member, this was a real letdown and I will not be returning.

This was our first visit since a three year hiatus caused by Covid and we were nervous that the wonderful Intercontinental of old might not be quite the same. We need not have worried it was like coming home, we had a warm welcome a smooth and charming check in and a lovely room with a great view over Hyde Park. Our favourite place in the hotel is the club lounge on the seventh floor and we were initially disappointed that with the single exception of Luis all our old friends from previous days had moved on. Luis is exceptional, always a smile on his face and he even remembered our breakfast preferences after the three year break, outstanding. The new team headed by Jayne soon dispelled our... Visualizza piatti