Telefono: (+44)1330825564,(+44)1330825525
Indirizzo: United Kingdom, United Kingdom
Città: United Kingdom
Piatti: 12
Recensioni: 698
Sito Web: http://derbar.co.uk/
"Possibly one of the worst dining experiences I have had. Being treated to dinner by a close friend and decided on the Derbar big mistake. On arrival at around 8.40pm, we asked if they could accommodate. We were advised no problem and were shown...to our table. Around 3 or 4 other tables of diners at that point. First impression was that there was not much atmosphere and we noted some enormous cobwebs on the windows which we tried to ignore. During our meal, we were continually asked if we were finished... this is whilst eating with food on our plates!! Once other diners left, the music was switched off and the staff were staring at us speaking loudly about the fact that we were still there despite them having asked us if we were finished umpteen times. This must have been approximately 10 to 15 minutes after receiving our main course. We were also half way through a horrendously overpriced bottle of wine 24.95 for a bottle you can buy in Tesco for 6 whilst I appreciate alcohol has a large mark up, this was insulting as clearly no thought has gone in to the wine list When I informed the staff that we could hear EVERYTHING they were saying about us, one of the staff burst out laughing. We asked to speak with the manager who proceeded to blame the front of staff member and saying some unpleasant, personal things about her, which it would be inappropriate to repeat here. He became more and more agitated and started complaining about how he and his staff have to drive home to Aberdeen after work. We were flabbergasted and suggested that he make a gesture to try and make up for the horrendous evening we ere having. He then proceeded to accuse of valuing money above all else.... somewhat ironic we thought since he was very willing to take our money and kick us out the door before we had had the opportunity to finish our meal. From the off we were made to feel like a complete and utter inconvenience until we left just before 10.30pm. This could have been avoided if the management had informed us at the beginning of our visit that they shut at a certain time and needed us out closing time is advertised as being 11pm!! Makes Fawlty Towers look professional!!! Food bog standard (there is a far superior take away 50m away with no sit in), but service customer care non existent. Funnily enough, I spoke witha friend who happened to go there the following evening and had had a bad experience. I asked why, and before I had relayed my story they said well, we were the last people there..... Their plates were being cleared as they were still eating from them! Clearly how these amateurs treat customers on a regular basis, so I have no idea why they are still in business! Surreal, disastrous and needless to say we will not be back!"
Tutti i prezzi sono stime.