Frankie Benny's Grays Lakeside

It's like walking into a time warpI'm pretty sure nothing has moved in a few decades.

Tucked into a strip mall type setting, a friend and I stopped at Tom's on a whim- it was very old school, with a true diner vibe, with decent food and kinda

Well, we booked our table for through this app. We arrived at were told that our table wasn't yet ready and it'd be minutes..no problem!. and in soft drinks later and we still didn't have a table... It turns out that the booking had been overlooked and we'd have to wait even longer despite other parties being shown to their tables.... So we had Chinese instead...

When we got to the restaurant we was told there was no reservation made under my name and finally when we did get a table we was squashed into a table that was not suitable for how many of us there was. The service was great for how many people were there but could hardly hear the person next to us as it was so noisy.The food wasn’t great for the price I would have expected the food to b a lot hotter than what it was when it came out

Upon arriving at the restaurant, we were informed that there was no reservation under my name. After finally securing a table, we found ourselves crowded at a table that was too small for our group. The service was efficient, but it was difficult to hear our dining companion due to excessive noise levels. The food did not meet the expected standards, especially considering the price. Additionally, the temperature of the dishes was disappointing as they were not as hot as anticipated.

We had made a reservation for 4:30 p.m. using this app but arrived early at 4:20 p.m. We were informed that our table was not ready and would be another 20 minutes, which was fine with us. However, after waiting for 45 minutes and spending £40 on soft drinks, we still did not have a table. It turned out that our reservation had been overlooked and we would have to wait even longer, despite seeing other parties being seated. As a result, we decided to go to a Chinese restaurant instead.

I usually enjoy dining at Frankie and Benny's, but my recent experience was not the best. When I tried to make a reservation, the website said they were fully booked, but I was able to get a table through OpenTable. When I arrived, the restaurant was only 70% full. My biggest complaint was that my Calzone pizza was undercooked, with the cheese still looking unmelty. I wasn't even asked how my meal was, which is unusual for this restaurant. Thankfully, I was able to eat the pizza cold since the cheese and meat were still edible.

I like Frankie and Benny's and have eaten their many times but this was not one of the best. firstly your website said it was fully booked and I only got a table on open table, when we got to the restaurant it was empty, but my main complaint was that my clazone pizza was not cooked properly, the cheese which made up the bulk of the filling was not melted, in fact it still looked like grated cheese. Not once was I asked how the meal was which you normally ask so many times that is gets boring however on this occasion I actually wanted to say something. luckily as cheese and all the meats could be eaten cold there was no problem eating an under cooked clazone pizza