Frankie Benny's Marsh Barton

Alphington Road, Marsh Barton, United Kingdom

🛍 Pizza, Steak, Italian, American

3.5 💬 8 Recensioni

Telefono: +441392424399

Indirizzo: Alphington Road, Marsh Barton, United Kingdom

Città: Marsh Barton

Piatti: 35

Recensioni: 8

Sito Web: http://www.frankieandbennys.com/restaurant/frankie-bennys-exeter-0

"The food at Frankie Benny's has never been exceptional—just acceptable at best. It often feels like fast food, and the overall atmosphere is quite rushed. The discounts offered seem to be limited and have exclusions, which suggests that they are trying to improve, but unfortunately, the experience can be quite hit-or-miss. On a positive note, the staff is generally polite and friendly, but that alone isn’t enough to win me back. I sincerely hope that one day the quality of the food can improve. Until then, although I appreciate the discounts, it may be a while before I return."

OpenTable OpenTable

Nice visit no complaints

Indirizzo

Mostra Mappa

Recensioni

Patrick
Patrick

nice visit no complaining


JohnC
JohnC

The service was excellent, and it's a great place for a family gathering.


Elliot
Elliot

The service was outstanding, and the location is perfect for a family gathering.


Frank
Frank

The atmosphere was quite noisy. There were issues with food supply, resulting in a wait of “up to 45 minutes,” although we were informed of this beforehand. The garlic bread was hard and lacked flavor. The steak was nearly inedible due to the gristle on one side, though I wasn't charged for it. Overall, it was not a good experience.


Disappointed
Disappointed

The noise level was excessive. Due to staffing issues, we were informed upon arrival that food delivery could take "up to 45 minutes." The garlic bread was tough and had a stale taste. The steak was inedible because it was heavily marbled with gristle on one side, though I was not charged for it. Overall, it was not a pleasant experience.


Adrian
Adrian

The quality at Frankie Benny's has never been outstanding; it's just acceptable. The fast-paced environment gives it a bit of a fast food vibe. The discounts offered have decreased and are unavailable on weekends, which is a sign of progress but still feels inconsistent. The staff is polite and friendly, but that's not enough to make me want to return quickly. I hope the food quality improves someday. Good luck to them, but it may be a while before we decide to visit again, discount or not.


Zachary
Zachary

The food at Frankie Benny's has never been exceptional—just acceptable at best. It often feels like fast food, and the overall atmosphere is quite rushed. The discounts offered seem to be limited and have exclusions, which suggests that they are trying to improve, but unfortunately, the experience can be quite hit-or-miss. On a positive note, the staff is generally polite and friendly, but that alone isn’t enough to win me back. I sincerely hope that one day the quality of the food can improve. Until then, although I appreciate the discounts, it may be a while before I return.

Categorie

  • Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
  • Italian Gusta i sapori ricchi e diversi dell'Italia con il nostro menu, che offre pasta classica, risotti saporiti e piatti tradizionali di carne e pesce, tutti realizzati con ingredienti autentici e passione. Buon appetito!
  • American Goditi i sapori classici americani con il nostro menu vario, che offre succulenti hamburger, pollo fritto croccante, costine BBQ sostanziose e insalate fresche. Concediti un comfort intramontabile ad ogni morso, creato per soddisfare tutti i gusti.

Servizi

  • Amex
  • Visa Card
  • Mastercard
  • Diners Club

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."