Gourmet 4 Romford - Piatti

Unit 12 The Brewery, ROMFORD I-RM1 1AU, United Kingdom, ROMFORD

🛍 Grill, Mexican, European, American

2.8 💬 140 Recensioni

Telefono: +443337727426,+443337729582

Indirizzo: Unit 12 The Brewery, Romford I-RM1 1AU, United Kingdom, ROMFORD

Città: ROMFORD

Menu Piatti: 35

Recensioni: 140

Sito Web: https://www.gourmet4.co.uk/

"However, after placing our orders, we faced a long wait for our food. The pizza arrived 15 minutes before the rest of the meal, and we were not informed that the garlic bread was included. Eventually, three burgers were served, but after another 10 minutes, we had to inquire about my daughter's chicken burger. It turned out the chef had completely overlooked it in our order. The pizza remained untouched, as it was quite bland. I then requested a refund for the missing items, as my daughter didn’t want to wait any longer for her meal. To say the evening was disappointing would be an understatement. The manager eventually came over to apologize and offered a full refund, acknowledging that his staff were doing their best; however, it seemed that the focus on delivery orders took precedence over the dining experience for those present. It may be beneficial to have a cook who can manage both delivery and dine-in orders, ensuring that seated customers are not forgotten."

User User

for our booking, waits

Indirizzo

Mostra Mappa

Recensioni

JanceeB
JanceeB

Arrived for our booking, waiter


User
User

Very late service took at least 40mins for the food to arrive and food was not even great


Mariah
Mariah

The restaurant was deserted, and the food was undercooked, requiring me to send it back for a refund. Visualizza piatti


User
User

The restaurant was empty, and the food I received was undercooked, so I had to return it and request a refund.


Ronn
Ronn

The food here is fantastic and reasonably priced. There’s a wide variety of high-quality dishes, so there’s truly something for everyone to enjoy. However, I did have some issues with ordering over the phone; the website is quite slow and can be confusing at times.


User
User

I had a fantastic dining experience at a reasonable price. The quality and variety of the menu are excellent, offering something for everyone. However, there is one downside: ordering via phone is quite frustrating, and the website is slow and poorly organized at times. Visualizza piatti


Iga
Iga

However, after we placed our order, we faced a long wait for our food. When the pizza finally arrived, we were informed that the garlic bread was unavailable. It took another 15 minutes for the remaining food to come out, and three burgers eventually arrived. After another 10 minutes, we asked about my daughter's chicken burger, only to discover that the chef had completely overlooked it in our order. The pizza hadn't been touched because it was bland and tasteless. Frustrated, I requested a refund for the missing items since my daughter didn't want to wait any longer for her meal. To say the evening was disappointing would be an understatement. The manager eventually came over to apologiz...


User
User

However, after placing our orders, we faced a long wait for our food. The pizza arrived 15 minutes before the rest of the meal, and we were not informed that the garlic bread was included. Eventually, three burgers were served, but after another 10 minutes, we had to inquire about my daughter's chicken burger. It turned out the chef had completely overlooked it in our order. The pizza remained untouched, as it was quite bland. I then requested a refund for the missing items, as my daughter didn’t want to wait any longer for her meal. To say the evening was disappointing would be an understatement. The manager eventually came over to apologize and offered a full refund, acknowledging that...

Categorie

  • Grill Carni succulente e verdure fresche cotte perfettamente su fiamma aperta, offrendo sapori ricchi e affumicati. Assapora teneri bistecche, succosi hamburger e kebab marinati piccanti, tutti grigliati alla perfezione per un'esperienza culinaria indimenticabile.
  • Mexican Autentici sapori messicani ti aspettano con fajitas sfrigolanti, tacos saporiti, enchiladas piccanti e guacamole fresco, tutti realizzati con ricche spezie tradizionali e serviti con contorni vivaci. Goditi una fiesta nel tuo piatto! Visualizza piatti
  • European Deliziati in un viaggio culinario attraverso l'Europa con il nostro menù sapientemente realizzato, che presenta piatti autentici dalla Francia, Italia, Spagna e oltre, utilizzando gli ingredienti più freschi per portare in vita i sapori tradizionali.
  • American Goditi i sapori classici americani con il nostro menu vario, che offre succulenti hamburger, pollo fritto croccante, costine BBQ sostanziose e insalate fresche. Concediti un comfort intramontabile ad ogni morso, creato per soddisfare tutti i gusti.

Servizi

  • Beer
  • Cafe
  • Piatti
  • Wine
  • Menu
  • Takeout

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"Very disappointed with food quality and service. We had booked a table for 13 people, 3 of which which were children. On arrival we were greeted by a lovely waitress who took us to our seats, but then proceeded to ask us to pass the plates and cutlery down the table to where the other guests were yet to arrive. So we set half of the tables, which is bizarre to ask a customer, but she was a lovely girl so it wasn 't a big deal at the time...until things went really downhill. We ordered 3 x £40 mixed grill platters which are meant to serve 3 4 people and asked for rice only, no bulgar. All 3 platters were brought with half rice and half bulgar; we asked the waitress to correct this, and she was apologetic and came back with a bowl of half rice and half bulgar again, we asked for rice on, so she went back and got a bowl of rice. Bearing in mind each platter is meant to serve 3 4 people, I struggled to serve the children an adequate portion they had 2 tablespoons of rice each; that 's how much rice was served with the large grill. My 10 year old niece then pulled out a long strand of hair from the kofteh she was about to eat; absolutely disgusting! Unsurprisingly, the cook wasn 't wearing a hair net, which I presume is standard?? I tried to be tactile and not draw too much attention to the situation to other eating customers, so quietly pulled the waitress aside and gave her the hair; she apologised and had another kofteh cooked (actually felt sorry for the girl, she looked mortified). The crunch came when we went to eat the chicken wings and baby chicken so many were raw pink and red raw meat! We told the waitress and she was insistent that it was cooked, but took it back believe me we have cooked chicken before and know what raw meat is. We were shocked when the same chicken was re cooked and then served back to us bear in mind, by this point the chicken had already cooled down from the first time it was cooked, centre was raw, and then re cooked and served again! There was no way we would 've touched it; also keep in mind that some of the chicken had come off different guests ' plates and were bitten into how were we supposed to know which piece was who 's?? So bizarre, I 've never had this happen, even in the cheapest small café. By this time to be honest we were off our food. The meat wasn 't great really; some was ok; the chicken shish was ok, the lamb chops were also ok; the chicken kofteh had no flavour; the kofteh was very greasy; the rice was wet. On a high note, the lahumajun was lovely and so were the dips and bread. When it came to the bill, we made it clear the chicken should be taken off, as none was eaten by anyone. When the waitress came and handed the bill over and was asked if the chicken was removed from the bill, her response was I 'm just a worker who else are we supposed to ask then? Why the attitude?! We had the right to complain after being served raw meat! The cook/owner then came over, leaned over me, with a plate of chicken hovering above my head and my face in his armpit, and started to argue with another guest that we didn 't ask for the chicken to be well done; no spacial awareness or respect for one 's space whatsoever. I didn 't realise we had to request for our chicken not to be raw; absolutely ridiculous. He knocked off £15 and for a £170 bill and the awful experience, I think that was insulting. He then knocked off a bit more, and we just accepted as wanted to get out of there. The same waitress came back and cleared the table, slamming the plates onto the trays no manners whatsoever and clearly showing she 's pissed off. Such a shame; all other guests witnessed this while they were trying to eat; could 've been totally avoidable. Why risk your reputation? I 've never had to ever make a complaint like this before, let alone write such a review. If you choose to eat here, check your meat is thoroughly cooked, or you 'll be poisoned!"