Telefono: +441903782244
Indirizzo: 126 Sea Road, BN16 1NN, Arun, United Kingdom
Città: Arun
Piatti: 4
Recensioni: 2602
Sito Web: http://www.grubandgumption.com/
"Appalling customer service and a total lack of respect for the customers! I phoned G&G 13.20 to ensure they were open and still serving food. I was categorically told that if I placed my order by 13.45 we would be served. We arrived approximately 5 minutes later to be told the kitchen had closed. There was no shortage of food or staff, I made the point that I had been promised to be served but no explanation was given. I asked to speak to the manager who, again, couldn’t explain why they had broken their commitment to me. I asked what was the problem/constraint? The ‘manager’ merely said “ there is no need to be rude “ . I asked to clarify how she could accuse me of being rude? She couldn’t think of anything to say apart from “the kitchen is closed”. I said I was very dissatisfied and would reflect this in a review, they were not bothered and said that it wouldn’t impact them as they had been doing ok for the last 5 years. Absolutely appalling and disgraceful in my opinion. I actively search out small local businesses and try to support them, this establishment deserves no support whatsoever. It is interesting that the staff were prepared to spend more time arguing with me than it would have taken them to make us a sandwich! BTW the noticeboard stated closing 3 o’clock. A beautiful sunny bank holiday with many potential customers, why not stop serving early and go home! A strange business model!!! We went to Bluebird café and had great food with fantastic customer service despite the significant number of customers."
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