Telefono: +441727898358
Indirizzo: 3b Christopher Place, AL3 5DQ, St Albans, United Kingdom
Città: St Albans
Piatti: 5
Recensioni: 759
"I had a request which required a Kanuka Tea caddy to be sold with teabags instead of the loose leaf tea. The young staff members did not know how to process this and said their manager would be back in 5 minutes. During this time we discussed various ways the request could be accommodated, bearing in mind that a previous manager did this for me in the past. The staff said there was no way to sell it to me because of the shop's stock check processes. I therefore bought the cheapest tea that was in a caddy and added teabags to the cost. The manager returned during this time. She asked the staff which person was asking for this request. When I was pointed out she then berated me for making her come in on her day off. I replied that the staff said she was back in 5 minutes? She did not have an answer for this. Although the issue had been resolved she continued to tell me off which I have taken under consideration regarding the service Kanuka Tea offer. During this time the staff packaged up the new tea in the caddy but did not package up the original tea and left it on the side. My husband managed to point out we had also paid for it and they did give it to us at the end, although they were surprised that we may want it. I hope this gives some insight as to how the retail staff deal with shop clients who are looking to purchase tea instead of using the restaurant. It is such a shame Kanuka are let down by this."
Menu - 5 opzioni
Tutti i prezzi sono stime.
adkent274
Sadly though the drinks were good the girl serving outside on Saturday seemed to think asking for a spoon was too much for her.. Other people noticed.
Indirizzo
Recensioni
David
What a great little pit stop if you wandering around St Albans. Great coffees and tea selection, the cakes and slices looked good too. Almond with great staff and a spotless loo.
hydr3
spent my monday morning here. cant remcommend this place enough. great atmosphere, really great staff and fab teas. the girl who served me was super friendly and very knowledgeable.
X4564OMnathanh
Came for some tea and a catch up with old friends, the lovely Foram gave us everything we could have wanted and was very smiley and attentive. Have scheduled in our next meeting back here!
Isabelle
This is a charming spot to unwind with a good book. The manager's recommendations for unique teas are always spot-on, and the atmosphere is delightful. The tea selection is truly one-of-a-kind in St Albans.
Chipperfield7
The cappuccino was terrible, it was too hot and had no flavor at all. I understand that this is a tea shop, but if you can't make good coffee, don't serve it! The panini we ordered was also disappointing. It was served extremely hot, completely flat, and lacked any garnish or care in its presentation.
EmilyCD97
Such a beautiful little place. Sat outside with a few friends and had some of their lovely tea. The service was so friendly! Was served by a young woman named Foram whom I believe to be the manager. She was so helpful, and happy to help too! Will absolutely be back, and a massive thank you to Foram for being so friendly. It really made the whole experience all the more enjoyable!
Bambeano12
Such lovely tea! The mango one is amazing, and I don’t even like fruit tea, all smell no flavour normally . I put only 3 stars because the service is so poor. I was honestly surprised reading these other reviews. The staff should try cracking a smile once in a while. I went twice in one week and the same two girls were behind the counter, my sister ordered and I considered warning her but thought I’d just wait and see, the first thing she said on leaving the counter was, they are so grumpy. Do go, but for the tea!!
Ellenfrancine
I have visited this restaurant several times now. Unfortunately, my first experience was unpleasant due to poor customer service. On subsequent visits, I was disappointed to find that the lack of greeting, smiling, or basic manners continued. Despite politely placing my order, the staff would not engage or acknowledge me, and the service was delivered in a rude manner. During my last visit, I paid in cash and was not given my 10p change. While the amount is small, it is disrespectful to assume I did not want my change. As someone who works in retail, I believe it is important to treat customers with respect. Although I enjoy the tea and products offered at this establishment, I believe it wo...
Aligo
I had a request which required a Kanuka Tea caddy to be sold with teabags instead of the loose leaf tea. The young staff members did not know how to process this and said their manager would be back in 5 minutes. During this time we discussed various ways the request could be accommodated, bearing in mind that a previous manager did this for me in the past. The staff said there was no way to sell it to me because of the shop's stock check processes. I therefore bought the cheapest tea that was in a caddy and added teabags to the cost. The manager returned during this time. She asked the staff which person was asking for this request. When I was pointed out she then berated me for making her...
Categorie
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Tea Esplora la nostra selezione di tè lenitivi, offrendo miscele sia classiche che esotiche. Perfettamente infusi per risvegliare i tuoi sensi, concediti la nostra gamma per un momento di tranquillità e sapore in ogni sorso.
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Coffee Concediti la nostra ricca e aromatica selezione di caffè, sapientemente preparata per risvegliare i tuoi sensi. Dal classico espresso ai cremosi cappuccini, scopri la miscela perfetta per iniziare la giornata con una nota di sapore.
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British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
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Chocolate Delizie al cioccolato decadente realizzate con cacao ricco e di alta qualità. Concediti una gamma di proposte, dai mousse setosi ai tortini al cioccolato fondente, ognuna pensata per catturare i tuoi sensi e soddisfare la tua voglia di dolce.
Servizi
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Cafe
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Seating
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Wheelchair Accessible
