Telefono: +33561258342
Indirizzo: 2 rue des Couteliers, 31000, Toulouse, France
Città: Toulouse
Menu Piatti: 16
Recensioni: 1562
Sito Web: http://www.lenezrouge.fr/
"The atmosphere and decor was extremely relaxing and pleasant. We were given a seat outdoors and the waiter was very helpful, translating each dish into English. We opted for three courses and a bottle of red wine. The wine came to 35 euros so we were a little surprised when the waiter had already opened the bottle before showing us it. He had also misinformed us of the year, right after having stated that there was no wine list.. HE WAS infact THE WINE LIST!.From that point onwards, things seemed to take a turn for the worst and the point to be made here is that the food was disappointing, especially for the high price, but it really was the lack of care when we expressed our disappointment, which really made us feel the need to write this bad review. In fact, THE WAITER RECOMMENDED we write a bad review and never return. This apparently was the only option available, as a refund or a simple apology was not so readily available...So to summarise: the meat was under cooked - the veal was very rare. The starter I had with aubergine and tentacles was greasy and over cooked. The puddings were terrible - like a can of peaches poured into a big bowl, with cream and nutmeg poured on top. It resembled a bowl of dish water and didnt taste much better. A very expensive meal for poor food. We were told the reason we were not happy was because we were English and expected something different. We were also told that it is not French culture to complain when you feel as if your food is sub-standard. The 'waitress' who came to collect our money took our concerns very personally and started talking about the cost of hiring staff, the hours she worked etc. It turned out she was actually THE OWNER! .. but did nothing to make us happy. An apology in the first instance would have been welcome, but this was just not something she was willing offer.I have been to many nice restaurants (where you'd spend over 100 euros for two people) to compare the standard to and this just isn't one of those places. Perhaps this restaurant isn't for the English?"
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