Telefono: +442087287978,+442037599988
Indirizzo: Heathrow Airport, Terminal 2, Hillingdon, United Kingdom, TW6 1EW
Città: Hillingdon
Menu Piatti: 2
Recensioni: 1508
"I recently dined at London's Pride, the restaurant located at Heathrow Airport. Upon arrival, I inquired with the manager about their ability to accommodate food allergies (gluten and dairy). The manager consulted with the kitchen staff and assured me that they would take extra precautions to cater to my dietary needs. Encouraged by this, I decided to order a simple meal consisting of steak, French fries, and a tomato. While observing the kitchen's food preparation process, I noticed that the chef was using the same multi-server serving tongs for handling various dishes, such as French fries, fried fish, burger meat, and vegetables. Despite my order being allergy-specific, the chef seemed to overlook the need for separate utensils or additional cleaning measures. This raised concerns for me, as I was hoping for a higher level of attention given my dietary restrictions. When my order was eventually served, I inquired with the waiter about the utensils used in food preparation. The waiter consulted the chef, who claimed that everything had been properly cleaned. However, I had witnessed the entire process and had even taken pictures and a video as evidence. The chef then took my concerns seriously, consulted with a colleague, and prepared a new plate with fresh utensils. Unfortunately, this incident resulted in me falling ill within a couple of hours. I felt deeply disappointed by the experience. It made me question how a restaurant that proudly bears the name London's Pride could overlook such a crucial aspect of customer care. The chef's behavior and approach to food handling were far from what one would expect from someone in his position. Reflecting on the situation, I believe that such a restaurant should uphold the highest standards when it comes to customer safety, especially for those with allergies. If I were the owner or manager, I would certainly reassess and reinforce the allergy protocol to ensure a more responsible approach to food preparation. I regret to say that based on my experience, I cannot recommend dining at London's Pride, particularly if you have dietary restrictions or allergies. The lack of proper attention to these matters is concerning and suggests a disregard for customer well-being. The manager replied they would follow up an come back, but nothing happened. Be careful don’t eat there if you have allergies!"
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Hillingdon, una zona suburbana verdeggiante a ovest di Londra, offre un mix di piatti tradizionali britannici come fish and chips e cucina indiana, riflettendo la sua diversità culturale.