Telefono: +4945145059597
Indirizzo: An der Untertrave 111, 23552, Lübeck, Germany
Città: Lübeck
Menu Piatti: 18
Recensioni: 489
Sito Web: http://losteria.de/restaurant/luebeck/
"Ordered home delivery. Received a mail saying 30 minutes delivery time. After 50 minutes I called and asked about where the food was. I overheard the guy answering the call, starting to shout at someone in the kitchen and it seems the food had been...forgotten. The same person (not very friendly) told Me someone would be over in a while. When asking when, he said “I am not sure when he will come.. maybe in 5 minutes” After one hour someone came by and quickly disappeared. When we opened the packages the pizza was ice-cold and hard, the lasagna was burnt and cold, and the tiramisu as per photo, swimming in a creamy sauce and as the rest of the food had been doing pirouettes in the delivery. Most likely the food had been standing somewhere for the last hour and was completely uneatable. We threw away more than half the lasagna as it was simply too burnt, we threw away the Tiramisu as the presentation simply made us loose the apetite. The pizza we could heat up and eat the inner part but it was stone-hard on the outside. Money completely thrown in the trash. Made a complaint with photos to luebeck@losteria.de . Noone even bothered to reply. Seems everything from delivery to customer service failed. Do youselves a favour, save your money and order from a professional place."
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Lübeck è una città pittoresca nota per la sua architettura medievale e le prelibatezze di marzapane, con strade piene di strutture gotiche e ricche tradizioni di gusto.