Telefono: +441603592474,+441603593202
Indirizzo: Sainsbury Centre For Visual Arts, NR4 7AF, Norwich, United Kingdom
Città: Norwich
Menu Piatti: 6
Recensioni: 941
"In December 2022 we had a reservation for a Christmas Lunch for four people in the Modern Life Café in the SCVA. They had discontinued the table service for their Christmas lunch which had previously made the experience rather special and although they had accepted our reservation for 1.30 they encouraged us to hurry as they would be closing in an hour at 2.30pm due to a private event at 3.00pm. Unfortunately, other issues arose which completely ruined the experience for us. Firstly, while we were eating what turned out to be our mediocre standard lunch (under seasoned stodgy soup and re-heated, tired mains) there was very loud noise of drilling and banging emanating from the display area situated adjacent to and above the cafe. We could barely hear each other speak at times. I cannot emphasise enough how loud and sustained the noise was throughout our meal. We were told by staff that there was nothing at all that they could or would do about it. They were not even prepared to ask if the noise could be kept down a bit. Secondly, although we had been told on arrival that meal service would end at 2.30pm you can imagine our further upset and dismay when at just after 2pm, while we were still eating our lunch, the Cafe staff began noisily stacking and clearing away many tables and chairs around us and other diners, completely disrupting our meal. We raised the issue of the total disruption of our meal with staff but their response was completely unacceptable and outrageous. There was a complete refusal to accept that any of our comments were valid and constant push back to our complaints. There was no apology for the inconvenience and disruption we had suffered to our meal. When we emphasised that they should not be prioritising the needs of other clients future events over our current experience a member of staff walked off and summoned security!. We have never ever experienced a situation in a restaurant for security to be called just because we were making a wholly justifiable complaint. We subsequently raised these issues with the head of UEA catering management and the Chief Resource Officer of the University but never received what we would consider an appropriate response."
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