Telefono: +442893322481
Indirizzo: 22 -26 The Square, Newtownabbey, United Kingdom
Città: Newtownabbey
Menu Piatti: 11
Recensioni: 501
Sito Web: https://www.namasteballyclare.co.uk/
"I had previously posted a 1 star comment on google reviews due to some issues with my order. I am happy to now change that as my meal was replaced for free the next time I ordered (I ordered 2 meals this time and got 50% off so they replaced the order that had problems the week before). The food was great and my compliments to the chef (even if I did order a garlic Nan and was given a plain one). The reason my review is not 5/5 is because the manager of this restaurant has an attitude problem, he raised his voice to me on the phone which is not acceptable in my opinion, this was when I explained I was not happy with his offer of a few free popadoms and told him what I would be happy with (basically the meal I paid for a week before replaced due to problems with that order and previous orders) when I mentioned I have worked in customer service for many years and this is not how to handle this situation I got a response of… oh so you know better than me… In a cheeky way! On top of that, when I arrived at the restaurant he had the cheek to ask me what my experience was in customer service… I found this rude and inappropriate considering I had just drove from larne to give the restaurant the chance to resolve this issue. I did not get his name, I did ask for it but that was not forthcoming either time I requested it. Just to clarify I have been in customer service for over 10 years, 8 of which in management roles, having teams of 15 20 people work for me dealing with complaints about broadband and software issues, maybe I should have brought him my CV? I appreciate the problem was resolved, but this is because I stood my ground not because it was handled the way it should have been and this managers attitude needs some work. It’s a shame really as I always enjoyed the curries outside of items being missing or the Nan being burnt on occasions, but after that experience and taking a few days to think about how I should share this experience… I doubt we will be going back anytime soon! The girls who work in the place are fantastic, never had a bad thing to say about them and the chefs do a great job with the curries, but being spoke to in an angry way on the phone, then being questioned about my customer service experience was unacceptable."
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