Telefono: +442086216898
Indirizzo: 156 Boston Road, W7 2HJ, Ealing, United Kingdom
Città: Ealing
Piatti: 8
Recensioni: 19507
"This is a review about delivery. Not able to review the restaurant itself as we're in lockdown so delivery or takeaway orders only. I was very disappointed with my experience today to say the least. I had previously ordered via Just Eat and had a better than average experience but you don't get the option to customise your dishes as you want (which we did want) so I ordered from the website. The order total came to £47.80 and there seemed to be a tracking feature on the order. The order was still showing as being prepared when it arrived and the driver was acting a bit odd as he seemed hesitant to hand the bags over. Maybe he knew he had missed something off? But the bags had knots tied in them to show they'd been packed at the restaurant so one would assume they were checked and packed before being sent out? No? Course not! We opened the food boxes eagerly and imagine my dismay to see MY main dish missing my Thai Red Chicken Curry!. I called the restaurant and the guy who answered the phone was really vague, offered no apology and said the driver must have mixed it up (great, dump the blame on the delivery guy)! I asked how long it would take to get the missing dish out to me and he said about 10 minutes. The restaurant is half a mile from my home. Oh and when you spend nearly £48, you kind of expect some free prawn crackers, everywhere else seems to include them when you spend £20 or so and this lot didn't? I was really disappointed at my main course being missed off. It was the only dish I had wanted for myself, the other dishes were a mixture of dishes for my husband and a couple of Chef Special Chow Mein dishes to eat the next day.. I took one mouthful of the Chow Mein and knew I wouldn't be eating anymore of it now or the next day (absolutely flavourless)!. My red curry turned up 20 minutes later by which time my rice had gone cold. I had a few mouthfuls but was just put off by tasting the awful Chow Mein dish! My husband enjoyed his pork in black bean sauce and beef in black bean sauce which we had asked to have mushrooms instead of green/red peppers and extra red or green chillies added (which they managed to get right) with egg fried rice. Our mixed starter was completely hit and miss prawn toast was cold and my crispy seaweed was not crispy...Again the items I enjoy were not enjoyable! Oh and they obviously felt bad about the mixup as they send a bag of prawn crackers with the red curry. The only reason I'm giving a 3 star review and not less is because the black bean sauce dishes and the red curry dish actually tasted pretty decent. .I won't be ordering from this lot again either through Just Eat or directly.. Recommendation: check your orders are complete before sending them out, other reviews here seem to have had negative experiences too, maybe you should read and take note? The order was delivered 20 minutes before it was due and your website was showing that it was still being prepared so less haste and more care would maybe help you retain customers!"
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Ealing, nella parte occidentale di Londra, è conosciuta per i suoi parchi alberati e la scena culinaria diversificata, offrendo un mix di classici pub britannici e cucine globali come piatti indiani, italiani e thailandesi.