Telefono: +441417725951
Indirizzo: 2 Hilton Road, G64 2PN, East Dunbartonshire, United Kingdom
Città: East Dunbartonshire
Menu Piatti: 9
Recensioni: 2289
Sito Web: https://theeaglelodge.com/
"Disappointed in overall experience. My friends and I were at the oregano for an afternoon tea. When the servers took our orders, they had to be asked and prompted to tell us what kind of teas they had. There was no menu for an afternoon tea on the table, a tray of about 12 quarter sandwiches and some food was put on our table with no one going through what we were to expect from the oregano’s afternoon tea (no explanation of cakes or tea/ coffee refills). The food was not enough for the 5 of us. Once we started, the teas were brought out and the pots were filled halfway, so two of us asked for more water. When the server was taking the pots away, she spilled hot water on my hand. I reacted and her response was “that happens when the pot is filled”. No apology. We had to point out that an apology should be the first thing offered. We spoke to the manager about our issues, he apologised on behalf of the server but didn’t go any further, he said that the menu was online expecting that we take out our phones to look it up … this is a “sample menu ”. When the time came for the bill, there was no indication of compensation of the poor service and only took a glass of wine off the bill. We were still charged full price. On our way out, we spoke to the owner who assured us he would be in touch after explaining our displeasure and disappointment. This was 3 days ago. Don’t expect much when you visit here."
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