Telefono: +441279453380,+448448268005
Indirizzo: 1 Water Gardens, CM20 1HA, Harlow, United Kingdom
Città: Harlow
Piatti: 35
Recensioni: 1455
Sito Web: http://www.pizzaexpress.com
"I really don’t like leaving negative reviews as I like to think a bad experience can be turned around if dealt with correctly at the time. You can probably guess by my rating that this was not the case. We booked a table a couple of weeks ago to celebrate the end of our children’s SATS, we were a large party made up of 8 children and 6 adults. Unfortunately things were not promising from the off. It took 40 minutes for someone to take our drinks order. Then another 30 mins to take our food order. Our mains arrived when our starters hadn’t even been cleared. We then sat there for over an hour after finishing our meal waiting for someone to come and clear the plates. We also waited a long time for second drinks to arrive (water for the children got completely forgotten). We twice had to get up and go and find a member of staff. I ended up asking a waiter to please assist us as we had been waiting so long. He then proceeded to ask what desserts we wanted so I pointed out to him that he may want to clear the table first. We then got our desserts but we were missing a coffee and a dessert so had to wait again! Then whilst eating our desserts a chef came out from behind the kitchen with a large grey box and started clearing all the plates into it. It was laughable at the stage as it felt like we were in a school canteen as he was resting the box on the dinning tables! He should not have had to do this but was being quite vocal that there was staffing problems. By this stage we had quite enough as what was suppose to be a pleasant evening of celebration ending up being overshadowed by the never ending delay and non existent services. We asked to see the manager who seemed to take forever to come to our table (probably for fear of what to expect). When she eventually turned up and we explained how unhappy we had been with the service, we were told that it was due a never ending list of things from sickness, lack of staff, that Pizza Express offered too many deals which meant they couldn’t cope with the amount of customers coming through the door. So Pizza Express, if you actually take time to read reviews, please can you… 1: Hire enough staff 2: Train your staff 3: Ensure the manager is able to be on the restaurant floor at all times as how can they manage what is going on if they are stuck at a coffee machine at the back. 4: If the restaurant is short staffed, allow the manager to turn customers at the door away, as you would rather offer 50 people good service than 100 people bad service, do the maths, it’s not hard to work out how many people you will gain or loose from their experience with you, as this evening you have definitely lost the business from 5 sets of families."
Menu - 35 opzioni
Tutti i prezzi sono stime.
Tiramisù
Tiramisu: delizioso dessert italiano a strati con savoiardi imbevuti di caffè, mascarpone cremoso e una spolverata di cacao.
Elizabeth
the pasta was very nice and the staff were as well when I went there for lunch, the food was very fresh and hot
Indirizzo
Recensioni
MMCHW
My daughter and I had a great time here! The dough balls were incredible and I especially loved the truffle dough balls!
Lily
Excellent service food was fantastic service from Natalia, prasanna ,jo and Nat nothing was to much trouble ,will never hesitate to come back
Felice
I cannot praise the staff at Pizza Express enough for the fantastic service and delicious food. A shout out in particular to Michelle who looked after us all evening . Michelle made our young people so welcome . . We will definitely visit again
Afalina
Worse service ever. No host at the door, 3 women running like headless chickens trying to make up tables for booked seats. Keeping people at the door for 15 minutes just to say in thw end they don't have seats. Dont bother even going and wasting your time
Phoebe
Eleven 13 year old girls didn’t faze the wonderful manager and our lovely waitress (forgot both names, sorry! the manager was a blonde white lady and the waitress and dark haired Asian lady) food was perfect, fast service, great quality and such good value, lovely and clean will be going again for sure better than the Epping restaurant
Benjamin
Went to Pizza Express in the Water Gardens in Harlow. I don’t think I’ve come across the level of rudeness from staff in a restaurant before. I don’t think any of them like there job they’re all so miserable, slow and unhelpful. I’ve always wondered why this place was always empty now I know why. The one in Epping is soooo much better, happy staff means happy customers.
Heather
Really disappointed with the service we received at pizza express harlow this evening. We visit quite regularly and have noticed a decrease in service over the last 3 visits. Tonight we booked a table, the restaurant wasn’t busy and we opted to sit outside. 20 minutes after being seated before anyone came to take a drink order. Food was good as always but when we had finished eating we waited and waited for the plates to be cleared and to get a dessert menu. 45 MINUTES PAST ! Not a single server popped a head out to help us. Fed up, Payed the bill in full on the app and walked out. Even us leaving didn’t get a look.
Amy
I bought my partner here for a rare meal out and was very disappointed. We ordered margherita pizzas and when they arrived we noticed there wasn't alot of cheese on them at all! So my partner sent hers back and they made her a new one which was nice of them. When paying quite alot of money for a pizza, I was expecting a somewhat decent pizza, but I've had nicer frozen pizzas. After eating, we had to wait quite a long time before we could order desserts. It was over 30 mins of us just sitting there waiting. Then it was too late for us to order dessert as we had somewhere to be. For the price we paid I would have expected nicer food and for better service. The staff were very nice and they are...
PoodlePlum
I really don’t like leaving negative reviews as I like to think a bad experience can be turned around if dealt with correctly at the time. You can probably guess by my rating that this was not the case. We booked a table a couple of weeks ago to celebrate the end of our children’s SATS, we were a large party made up of 8 children and 6 adults. Unfortunately things were not promising from the off. It took 40 minutes for someone to take our drinks order. Then another 30 mins to take our food order. Our mains arrived when our starters hadn’t even been cleared. We then sat there for over an hour after finishing our meal waiting for someone to come and clear the plates. We also waited a long time...
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