Telefono: +441312260880
Indirizzo: 113-115 George Street, EH2 4JN, Edinburgh, United Kingdom
Città: Edinburgh
Menu Piatti: 35
Recensioni: 17971
Sito Web: https://www.slugandlettuce.co.uk/edinburgh-george-street
"Been to slug and lettuce before and had no issues. However, have to say I’m shocked at the service I received last night. First off we got there around 20:40 ordered drinks at 20:50. About twenty minutes later still no drinks a worker comes round saying the apps down and to order at the bar. We all went up still not got the drinks we ordered off the app and had to wait half an hour more for these. When I complained didn’t get an apology they gave us 3/4 drinks we ordered, my friend still missing a drink, had to go back up again and ask. When I went up the 2nd time they told me it’s not on their system so it wasn’t ordered. When I came back to the table on the app it said it had gone through so I had to go up for the 3rd time baring in mind at this point we had been here about an hour and still not had a drink. Spoke to the same girl again for the third time and said if you don’t have an email confirmation it’s not gone through. Basically explained look over been here an hour had to deal with all this I’m not impressed but thanks for the help. Go back to the table again and guess what! got an email confirmation for the drink we Apprently “haven’t ordered”. Spoke to the manager this time who told me to calm down when I raised my voice asking for the drink I have clearly ordered. Finally after about an hour and 20 minutes got all the drinks. Never got an apology and didn’t seem to emphasise with customers at all. A friend of mine who went the week previously said the same thing happened to him had to wait over and hour for drinks and staff didn’t even apologise or offer help. In conclusion I wouldn’t recommend on a night out unless you’re willing to wait around an hour to receive a “raving disaster”."
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