Telefono: +441656782403
Indirizzo: 1 Church Street, CF36 5PD, Bridgend, United Kingdom
Città: Bridgend
Piatti: 3
Recensioni: 2749
Sito Web: http://www.thejollysailor.co.uk
"We went here for my birthday meal out and to do the quiz but it ended with both my mother and myself in tears due to the downright rudeness of the lady manager. Yes, we were late after 3 cars all driving from various locations in Wales (and not being able to park anywhere close enough for my disabled dad and pregnant sister but we did try to ring ahead only for no one to answer. Seabass was ordered off the menu and, on arrival, tasted nothing like Seabass. The waitress then said they were out of the usual Seabass so had given me the special in a disgustingly salty paprika sauce. We explained that this was not what we thought we'd ordered and she said she'd send the manager over. Rather than apologise for their error, she started shouting at me for being late. It was the final straw after an incredibly stressful day with our autistic children in all the traffic jams and so I got up and left. The others enjoyed their meal but at the end, my mum thanked the waitress (who was lovely! for removing the Seabass from the bill, only for the manager to come and put it back on! I work in hospitality myself and we would never dream of doing this! My family had left a sizeable tip for the waitress but mum felt that if she was being charged for a meal that I'd literally had 2 mouthfuls off that she'd have to use the tip to cover it. The manager than accused mum of being mean for removing the poor waitress's tip when technically it was her that had done so. In contrast, we've come to a lovely accommodating place this evening who actually know how to treat their guests. Would definitely avoid if you're likely to be late as you will get told off like a naughty child!!"
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