The Lilly - Piatti

West Parade, LL30 2BD, Conwy, United Kingdom

🛍 Pubs, Steak, British, European

4.1 💬 2157 Recensioni
The Lilly

Telefono: +441492876513

Indirizzo: West Parade, LL30 2BD, Conwy, United Kingdom

Città: Conwy

Menu Piatti: 1

Recensioni: 2157

Sito Web: http://www.the-lilly-restaurant-with-rooms.com.es/

"this was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of hours. we went into town for shopping had a lovely afternoon. went back to the Lilley and checked in. room was awful light bulbs missing wardrobe all 4 sides wobbled plaster peeling off walls at top not wear and tear! bathroom was very tired spoke with young gentleman who said he would speak with dad as they had no other room available. he was lovely guy and very apologetic went down for breakfast guy (dad) this morning was dam right rude and obnoxious and argumentative we left as customer care was shocking we left without breakfast a day earlier than planned. thank you the Lilley for your care and consideration not and making me feel patronised .... please take customer service skills from your son.... I've never been so upset just wanted to leave ... their 4 star status is not true ... send in an inspector to revisit immediately no more than 2 star accommodation."

Menu completo - 1 opzioni

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Riso

Flyer04304791086 Flyer04304791086

Breakfast and Dinner was very good 3 nights eating in restaurant staff were very friendly Parking is good outside the hotel that's a big plus in llandudno

Indirizzo

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Recensioni

92Melsmama
92Melsmama

We stayed friday night for a theatre trip. The room was immaculate with everything you needed. Breakfast was plentiful and yum. One minor point picture windows in the restaurant need attention to enjoy the lovely view.


Karen
Karen

Not worth the price we paid abs room was so cold we couldn't sleep it was 11.5 degrees so paid for 2 nights only stayed for one. Owner did not respond to my complaint. Lunch food was raw and breakfast average . Certainly not value for money and would not return.


Dani
Dani

We stayed at the Lillys on our first night ever in Wales. The cozy little hotel is the most beautiful place with the most spectacular view!!! We can full recommend The Lillys and will be back for sure. The pub restaurant downstairs is also a lovely place with a great outdoor area Visualizza piatti


garfeild
garfeild

We picked this hotel because its on the west side shore for a change and so glad we did. Lovely place loved our bedroom and bed. The view was amazing... A very comfortable night and we loved the sparkling shower room.We had a evening meal before going to the opera which was hot tasty a good choice of menu and good serving Staff great and helpful would definatly reccomend


1986arran
1986arran

Stayed here for 2 nights as a get away for 1st year anniversary, unfortunatley room was way below standard for money we paid, cobwebs on walls,hole in wall, filler all in door frame, broken shower tray, missing lights in bathroom ceiling, broken toilet seat, old toilet roll left behind blinds, collapsed chair for dressing table filthy windows in room and in guest breakfast area, resteraunt looked good and its quiete road only good things i can say, needs revamping urgently as we seen alot better for the price surrounding this place


927cerir
927cerir

Arrived early for check in so had lunch first, the menu was good and varied and food was lovely. Check in was smooth, and the staff very friendly, it's explained at check in that since covid they no longer go in to clean the rooms while you're there but if there's anything you need like clean towels/toilet paper to just let them know and this isn't something that bothered us at all. Room was lovely and clean and had a fabulous sea view. Breakfast was freshly cooked every morning and served with a friendly smile. Couldn't fault this hotel and the staff and really enjoyed our stay here, would definitely stay here again. Visualizza piatti


David
David

I have been to the Lilly and also when it was the Sandringham for 20 years , my Aunty Stella sadly died this month so the family visited Wales and we all had rooms at the Lilly, 6 rooms in all. We also had the wake there and dinner in the evenings . The staff we saw Adam , Paul and Lee were excellent they need to get there pictures up on the wall and take some credit maybe not McDonalds style , Adam as Top Cat , Paul Mr Breakfast and Lee the unflappable Bar Men, I'm sure they all do other rolls but that is what I saw. Thank you to them and also the backroom staff , at our sad time it is a great place to stay all year round.


Julie
Julie

Just returned from a 3 night stay we booked 2 rooms as visited with family. One of the rooms was very bright and light and modern obviously had been refurbished. The other room was mis matched, paper coming off walls and missing lightbulbs from the lights also curtains coming off rail. We were told on arrival that since covid no one goes into the rooms to change towels, linen or clean the room and although I dont expect clean towels daily I do expect my bathroom to be cleaned. I felt the entrance to what is the reception and other areas were very dark and dingy and in need of a refurb.I was very disappointed in our room as the photos looked lovely and our room definately didn’t look anything...


G2529MZdebbiej
G2529MZdebbiej

this was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of hours. we went into town for shopping had a lovely afternoon. went back to the Lilley and checked in. room was awful light bulbs missing wardrobe all 4 sides wobbled plaster peeling off walls at top not wear and tear! bathroom was very tired spoke with young gentleman who said he would speak with dad as they had no other room available. he was lovely guy and very apologetic went down for breakfast guy (dad) this morning was dam right rude and obnoxious and argumentative we left as customer care was shocking we left without breakfast a... Visualizza piatti

Categorie

  • Pubs Scopri un'atmosfera accogliente con pasti abbondanti, birre artigianali e classici del pub. Goditi i tuoi cibi preferiti di conforto come fish and chips, burger e ali di pollo, abbinati a una pinta rinfrescante o a un cocktail creativo.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria. Visualizza piatti
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • European

Servizi

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  • Seating
  • Piatti
  • Late Night
  • Menu
  • Reservations

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"