The Loose Box Bar and Kitchen

Stopped in the family, exhausted after the journey from the US and hungry The place is a slightly upscale pub.

I stumbled upon this restaurant by accident because I was hungry The place was nice because the restaurant was big and cozy.

I was looking for a more upscale traditional London pub experience and this one hit the spot! Came for a late lunch and made it just before the kitchen

The Loose Box is a good choice close to the Royal Horticultural Halls. It is a large pub, with a reasonable selection of beers, a good menu and large portions. Staff were friendly and attentive.

Food was ordered at 1730. At that time we were told the food would take 15-20 minutes. I explained we needed to be away for 1815. At 1750 I chased for an update and was told 10 minutes maximum. At 1810 I explained we could no longer wait for the food and had to leave without eating. Apparently we lost out to a large group that had pre ordered. If we had been told that at 1730 we would have looked elsewhere. Very disappointing

Very nice place to eat, but the service is too long for drinks and food. The fish in the beer batter a defrosted small piece of filet covered in a long balloon of batter full of oil without any taste. The chips were the best part of the meal. The burger and steak meals were okay as my colleagues cleared their plates. Change quite a lot since I last went there with our work team, when there was a selection of large indoor games to play.

Our experience at the Loosebox did not begin on a positive note as the hostess was unaware of our reservation. Due to the busy nature of the restaurant, we were unable to be seated in the main dining area and were instead placed near the bar. Our starter took 30 minutes to arrive, followed by a 40-minute wait for our main course. While the food was adequate and the staff were friendly, the overall service seemed disorganized and chaotic.

The restaurant did not have our booking didn’t want to give us a table. Eventually they made up a table for us. We meet there every 6 weeks so we know the food the restaurant. This time it was expensive for what we got. There were lots of groups (which is great) but it was very noisy. We have never been there this close to Christmas. We enjoyed our meals there over the years but I think that may have been our last visit there for the time being anyway!

I went to this restaurant for Sunday roast with two friends. The food was good and the atmosphere was pleasant, but the service was extremely disappointing. My friend waited 20 minutes for a coke, and our food took 50 minutes to arrive without a proper apology. We had to ask multiple waiters for gravy, and were disappointed to receive plain cauliflower instead of the cauliflower cheese listed on the menu. When we inquired about the missing cheese, the waiter had to check with the kitchen and informed us they were not serving cheese that day. Another couple near us almost walked out due to the long wait for their food, but were persuaded to stay when their meals were brought out. It's unfortu...