Abbey - Piatti

This was a really nice experience with the exception of already opened and used jam pot on the afternoon tea plus a pot of marmalade instead of jam? This was rectified very quickly by staff and the service was excellent.

It was fine, service wasn’t amazing. When we arrived had to go looking for someone to seat us. Our drinks took quite a while to arrive. The waitress kept on saying they were really busy when the restaurant wasn’t full at all. Overall the experience was fine but wouldn’t book there again.

I went for afternoon tea in the art bar, and I can't say enough good things about it! The food was amazing, just like the tea, and the ambiance and overall atmosphere were truly beautiful. The staff was incredibly friendly and helpful, giving us just the right amount of attention—nothing is worse than feeling rushed while you're eating! I will definitely come back, especially after taking a peek at the delightful pink Allium restaurant. The Abbey Hotel was absolutely perfect; we felt relaxed, comfortable, and completely satisfied! P.S. The ladies' bathroom alone is worth a visit! Visualizza piatti

Arrived at the bar and they didn't seem to know I had booked afternoon tea at 4.30 . Eventually told to take a seat and our table was set. Coffee was brought first. When pouring the coffee and my fingers were covered in black from the silver coffee pot. I asked where the toilets were to was my hands. The coffee pot was then cleaned. The food came nicely presented but a bit pricey at £30 with glass of champagne which I had my husband the £21.50 I thought the bar/restaurant to be very stuffy and we had 2 flies around the food permanently. Bit disappointed that nothing was offered as an apology

I wasn't able to book a table for 10 so had to book two tables of five. The reception staff seemed shocked that we had booked for food as if they didn't realise they did food and suggested we ask in the bar. A male at the bar took our details and said he'd let the kitchen know. 20 mins later he hadn't come back so I went to find him only for him to deny having ever spoken to me. We were eventually seated, in an otherwise empty dining room so they were hardly rushed off their feet. The food was hit and miss some we had to send back. The surroundings were lovely but the staff were clueless. Would not recommend.

Nothing like the photo on the website. Sandwiches made with all white sliced supermarket bread and must have been left out before serving as the bread had gone crusty (stale). Dirty cup and tea pot, sticky patches on the table. Scones were dry and only enough clotted cream for one (table for two). One of the cakes was very unpleasant (Victoria sponge how difficult is it to get that right). If I hadn’t have paid in advance I would have sent it back. This should have been a special occasion for a sister who traveled almost 200 miles to visit. Very poor food, nothing like it was billed on the website and not worth the money paid. Avoid queue for one of the other afternoon tea options rather tha... Visualizza piatti

It was a disaster; there was absolutely no record of my booking even though I had the confirmation so that was an embarrassing start. We ate in the art bar which had a much nicer atmosphere than the restaurant (which was stark and empty) but the service was awful. It wasn't rude service, in fact I felt sorry for some of the staff. It was more that there weren't enough of them. Hard to get served, even to get a cocktail menu, waiting for orders, delays, run out of food. Halloumi with horseradish blobbed on one part of a bagel was not good. Then a leak in the ceiling. This was a 50th birthday celebration but it really ruined our evening and I felt awful because I had booked it. Very disappoint...

Breakfast was another experience altogether. I had to make a reservation, and when I arrived, I was escorted to my table by a waitress who seemed quite overwhelmed. While I could sense her enthusiasm, the level of service I expected from a well-regarded hotel was lacking. It felt like she was managing everything on her own, while the other two young servers primarily focused on clearing tables. I arrived at 7:00 AM, and while I anticipated delays, I didn't expect it to take 30 minutes for my breakfast to arrive. I was on a tight schedule and couldn't take the time to enjoy my meal as I had hoped. The food was good, but I was disappointed to not be offered any fruit juice or extra toast. Ove...

only those who eat until the Christmas group of the woman came in, who were loud, but it removed the quiet and sometimes quite funny. until then zero atmosphere. door to the outside remained open from the workers who immediately feel the room cold. different employees simply ask themselves backwards and forwards constantly. the staff was dressed very casually as if they had just left the street and did not look like they were working there. If we were not charged for a booking payment, we would have left before dinner. eating was ok, but very limited menu and the whole experience did not feel worth money and felt disappointed by us for so much for a meal and experience that was really nothin... Visualizza piatti