Twist Dessert Lounge

Don't bother with this place, they had no ice cream at all...hottest time of the year and no ice cream? They've missed a trick here. Awful staff...

Met friends on Sunday evening. Wasn’t busy at all but the staffs were not friendly and looked grumpy rushed us to give order. Foods weren’t up to the standard as expected and heavily overpriced. Toilet weren’t cleaned properly too. Disappointed and won’t go back.

The milkshake was essentially just milk with melted ice cream. There were no managers available to address my complaint. All they could offer was an apology, which was not satisfactory. The service was poor and the prices were too high. This was my first and last visit to Twist. I could have made a better shake at home. I will stick to Baskin Robbins in the future.

Eighteen of us went to the restaurant for a celebratory dessert. The food was fantastic and exceeded our expectations. Hemangi and Simran were very accommodating and quickly understood our order, efficiently preparing and serving it. Our group was comprised of a large family with ages ranging from 4 to 50, and everyone was pleased with their meal. Thank you for making our Raksha Bandhan celebration so enjoyable, seamless, and delicious.

We went to Twist in the evening with family. We ordered the veggie wrap, chips, jacket potato, pasta, churros and ice cream. Food was average. Service was good but they were under staffed. This plays looks premium on their website but its quite basic and lacks detail. Churros portion was small but tasted ok. Ice cream was good. Overall I wasn’t blown away.. it’s average. I wouldn’t return as there are better options locally. Thanks for the lovely service though.

Ordered via deliveroo, simple meal of cheesy chips and beans twice, as our kitchen is being fitted amd we were hangry. Cost of £16!!! Twist is really nearby yet chips awful really dry, overcooked, greasy, with piddling small ice cream cups of beans, how can you get a meal like chips and beans wrong? If it was generous and nicely cooked and packaged you could be forgiving of the price but this was appalling and we feel ripped off. Deliveroo doesn’t give a refund for this kind of thing. Won’t be ordering again, just can’t believe the gall of it to charge so much and then provide such bad food. Very very unhappy.

We popped in for a desert and a coffee. We are use to eating good and fresh gelato in many of the ice cream bars in london and were visiting friends locally. The waitress firstly wore her mask barely covering her face and her nose, then when ordering it was unreal in the way she was attitudey, abrupt and short in her approach and demeanor. So much for customer service. The ice cream had ice crystals in it and had formed a skin a classic sign of stale ice cream which is why all the stores in London throw it out regularly when we metioned it to the manager, he was very defensive and almost made out that we were making a fuss for no reason. As a paying customer its not a cheap place he should h...

This place is vegetarian friendly as it serves NO meat – they do main meals as well as their desserts. I have tried their paneer wrap, samosas (their food is menu has a mix on Indian and junk ish food) I didn’t find their food too spicy but has a good amount of flavour (slightly sweet rather than a tangy/lemony flavour). This may not be appealing to some however if you are Vegetarian then you'll appreciate this Dessert Lounge. I often find some dessert lounges’ to have very dry desserts – most of the time I have to ask for extra melted chocolate which they charge me extra for. But at Twist they absolutely cover your dessert in the melted chocolate, which is perfect for me. Their desserts ran...

I decided to buy some ice creams from Twist. Firstly, the Ferrero Rocher flavour feels like 1 small piece of the chocolate has been mixed into 2 litres of vanilla ice cream. The Chocolate chip had no chips in it and was plain chocolate! There were a few minimal amounts of chips sprinkled on the top but if that was the only place they would be the server should have assured that we got some actual chips in it. Both scoops had no chips in it! What’s the point?? There were a few other minor issues that wouldn’t have mattered but since I have got this awful treatment from the retailer… The senior staff on duty that day had a foul face and did not even acknowledge me. The junior staff was quite n...