Telefono: +441273688892
Indirizzo: Argus Lofts, 30 Kensington St, Brighton, BN14AJ, BN1 4AJ, United Kingdom
Città: Brighton
Piatti: 35
Recensioni: 2027
Sito Web: https://www.wagamama.com
"An incredibly frustrating experience. Being amongst so much chaos and seemingly inexperience of how to work in a restaurant displayed by most staff. The queue being around the corner outside of the restaurant yet seeing staff wondering around inside and a minimum of 10 available seats at all times it took us 35 minutes to be seated. Another 15 to be acknowledged by AB to place an order of whom I had to wave at him as he wandered around. The drinks didn’t come for some while a tap water and green tea isn’t really a big ask. I don’t usually name bad service but on this occasion training and focus is needed to do a basic level of customer service the job your employer to do. The bao arrived cold and fortunately I got the attention of a gent who was taking the order of the people next to us perhaps the only one here who knows his job. New bao delivered within 2 mins which was great. We really love wagas normally for the efficiency and food however today was just laughable experience. The whole journey was Im personable, unprofessional and a shambles. I would have said this to someone’s face or the manager had I be able to catch anyone’s eye during our 2 hours!!!! To get lunch. Paid on the app as was quicker than watching the waiters just slowly placing menus and walking around not seemingly knowing what they’re doing."
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