Xxxlutz - Menu

Bahnhofstraße 77, 87435 Kempten, Allgäu, Kempten (Allgaeu), Germany

🛍 Deutsch, Europäisch, Nachhaltig, Rebowl-partner

2.8 💬 33 Recensioni

Telefono: +49831565880

Indirizzo: Bahnhofstraße 77, 87435 Kempten, Allgäu, Kempten (Allgaeu), Germany

Città: Kempten (Allgaeu)

Piatti: 14

Recensioni: 33

Sito Web: https://www.xxxlutz.de

"We ordered a couch from Himolla on December 31, 2019. It was delivered on 24.02.2020 and then we found that the seller had ordered a wrong one because functions failed. Then the super sympathetic Mr Dogan accepted this mistake and on 08.07. The right couch was delivered in 2020. Let's go. Couch damaged. Call to customer service and email with photos. After the picking, it was found that the parquet floor was very affected. The friendly customer service has made us think that we would have done this in the aftertaste. After some phone calls, we could agree that the damaged couch will be picked up as long as we have a two-seated seat until the new product arrives. In September we then received an email thank you for their understanding they will get their delivery in the second week of January 2021 without justification. Back to the furniture store. Unfortunately, Mr Dogan is no longer on site. Renew the whole story. Oh, we're all very sorry and they get a voucher for all the troubles of € 500, . We have until now € 5800, paid still sit on our replacement couch and when I asked today by phone if the delivery was finally made to me I could wait and it was put up. Great customer service. We will never shop there again. Zero stars if possible"

User User

thanks michaela s. for the great consulting and the absolutely friendly service. Happy again!

Indirizzo

Mostra Mappa

Recensioni

User
User

I thank the boss. Which was very nice and canceled a part I had already paid...I will definitely buy again thanks Lisa


User
User

So today really tend to have good advice and very nice sellers who took us at the reception. Are very happy, hopefully it remains because the xxl lutz has beautiful things. Really positive surprise about the nice Michaela thank you again


User
User

Hello! we like to buy and eat at XXXlutz The food is cheap, the restorant is well occupied. If you want to eat a 3 star, just have to go there, I mean a 3 star restorant, which probably costs the xfache. I find some description very badly rated, well, so some have little reason. Welcome Fam. Schmid


User
User

the delivery came only after 5 months promised 2-4 weeks, always called and asked if the furniture finally arrived has never got info, good appearance that was already promised in January compensated until the end of the march also not there, so you need to ask a lot! in the next furniture store I make big sheets around the xxxl!!!


User
User

Two cabinets bought at the beginning of September. The delivery was made by two foreign persons (only one language a little German). The packaging was applied by adhesive tapes on the cabinets/glass, these were totally scratched, 1 disc broken 1 was scratched and the lighting was inadequately connected. All over the cabinet are glue residues that can be removed very badly! The complaint was written and you apologized. But wait for the elimination of the defects and for a voucher until today in vain!!! I wouldn't buy it anymore.


User
User

had to send our stroller..as, leighs buggy with sportsitz for a straight 2 months old baby. after 3 weeks the frame has returned without wheels. on request this was no longer present and should be ordered extra new, a week later asked if it was ordered or already delivered, the statement of the manufacturer is on vacation at the moment. stranger wisely, 2 hours later our bikes appeared again and we could pick up the stroller. neither apologise nor a statement of sudden sound. in the baby department we don't buy anything anymore!


User
User

In October, we decided on a sofa that was commissioned. However, we had decided otherwise and wanted to cancel what was confirmed to us by phone in customer service 2x. Unfortunately, just 2 weeks later, a call for payment fluttered to the house, which forced us to drive to Kempten personally. I have to say customer service very badly, but we have been very well on the market itself. What I would like to highlight is the friendly and competent advice of Mr. Fabio Maenza Head of Department Young Housing, which has made us possible a cancellation. Thank you.


User
User

March 2021 Dining room set ordered, July 2021 delivered after multiple shift, unfortunately faulty and partly incorrect parts, which are to be delivered again November 2021. Since nothing has happened, we have hacked and got the info that the parts will be delivered until the end of December 2021. By mid-January 2022 waited, asked again and it was said that at the beginning of February 2022 the parts PREPARATION will be there. In mid-February after 11 months we still don't have a complete set. In addition, there was no excuse or explanation for this massive delay.


User
User

We ordered a couch from Himolla on December 31, 2019. It was delivered on 24.02.2020 and then we found that the seller had ordered a wrong one because functions failed. Then the super sympathetic Mr Dogan accepted this mistake and on 08.07. The right couch was delivered in 2020. Let's go. Couch damaged. Call to customer service and email with photos. After the picking, it was found that the parquet floor was very affected. The friendly customer service has made us think that we would have done this in the aftertaste. After some phone calls, we could agree that the damaged couch will be picked up as long as we have a two-seated seat until the new product arrives. In September we then received...

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