"I had never been to a Nando 's before so this is my first visit review. I was surprised how busy it was, so I guessed that it must be popular, I had to wait 15 minutes for a table to become available, that wasn 't too bad as we grabbed a drink and sat outside. It is a sizable restaurant and there are quite a lot of staff, we were called when our table for 5 adults became available. Then this is when it lost 1 star, no explanation as how to order, luckily we had one of my nieces with us and she had been to a different Nando 's many times before. So, everything is done on your mobile phone, scan a barcode on the table and create an account to be able to proceed, if my niece hadn 't been with us we wouldn 't have had a clue as to how you place and pay for your order, maybe I am just getting old and I am out of touch with the new protocol 's. After having a guided tour of what was entailed we placed our orders and the food and drinks started to arrive, this was staggered and we all started eating at different times, the food was delicious and cooked perfectly. I don 't like the fact that you have to create an account and provide your email address just to order food, this I fear will lead to a barrage of emails from partner companies etc. What happened to the good old waitress/waiter service? they brought the food and drinks to the table, so why can 't they just come to the table and take the order? Some of you may read this and say this guy is out of touch maybe I am and I will take that comment on the chin, however, what about the older generation that still don 't have mobile phones? As I said, the food was delicious but I don 't care much for the faffing about the technical way of ordering food."
