"I attended moonsha this evening with a group of friends to celebrate mine and my other friends birthday. We booked the have the teppenyaki menu and we were all looking forward to the experience. My partner and I had been checking the menu in anticipation and we were so excited we didn’t really eat all day. When we got to moonsha we all decided quickly what we wanted. I am the only veggie so went for option a, everyone else went for option b. Being a veggie I am aware that often my food will come at slightly different times to everyone else, however my starters and mains came a good 20 minutes before the teppenyaki chef had even started. When the teppenyaki chef started, we were expecting an interactive experience with the chef and thought there would be a “show” with flames on the grill etc. there was no interaction with the chef whatsoever, he started by cooking the steak which was then left on a plate while he cooked the chicken, then salmon then eventually handed over. The steak was overcooked and chewy, the chicken didn’t look edible and had a slimy texture. The last part of the menu was vegetables, some unseasoned, soggy bean sprouts were left on the side then finally handed down. All in all, the fried rice was edible, everything else not so much. Throughout the meal, no one approached us to check everything was okay, in fact the only ambience in the restaurant was a table behind us who were loudly complaining that they had been seated an hour and not yet been served. We went to find someone to talk about the bill as we were all extremely disappointed. We told the waitress we were unhappy and she immediately got defensive and said “everyone else here has enjoyed their food” and ironically gestured to empty seats around us that were accompanied by piles of food where the other guests round the teppenyaki table had left without finishing the food. She said she would get a manager, he eventually came over and was also defensive, he offered us a 10% discount and walked away. My friend had to go on a goose chase around the restaurant to find him again. He came back over and said 30% and walked off again. My friend then again had to go and get him, apologizing and letting him know the food was not up to par, we aren’t looking for a free meal and would be happy to settle at 50%. He came back with a new bill with 50% off and slammed it down in silence. My friend paid and as soon as the payment had gone through, the manager said “I hope you never come back here”. All 6 of us were stunned to silence. The manager stomped off and we left as quickly as we could. I have never been made to feel so uncomfortable and cannot believe a manager would be so rude. I’m sure the manager will be delighted to know I will not be returning to moonsha and I want to share my experience to ensure no one else does either. The food is sub par, service is even worse and the ambience is non existent."
