Dumfries Galloway
Waterfront And Bistro

Waterfront And Bistro

7 North Crescent, DG9 8SX, Dumfries Galloway, United Kingdom

Cafés • Steak • Seafood • Asiatic


"For some reason I can not reply to your answer. Sadly you are absolutely wrong in everything you have stated, I find your tactic of attacking people who give less than 5 star reviews. I am not going to try to defend myself, as I stand by everything I said. I have made an appointment to see a solicitor about your untruthful comments. I would really of liked to put a good review up, however, I would not recommend this hovel to my worst enemy. Firstly the room was so small, and tatty, extremely dated with an alarm clock, which surely has been taken from a chalet from Pontins in the 1970s, that even the amazing view could not compensate. There was dog meat/food on the carpet, and I assume ash. When I went to look for someone to let them know, there was no one about. The bathroom was not fit for purpose, one as it was a converted cupboard, and the notice in the room explaining that the steam from the shower which was cracked set off the sensitive smoke alarm, so you could not even have a shower. Then when we went for breakfast, after waiting for 40 minutes for a breakfast which was a 1 sausage, a piece of streaky bacon, uncooked tomatoes and mushrooms, haggis, b pudding and beans. When I went to complain about this on the way out, I had the pleasure of speaking to someone called Donna, who was at best obnoxious, and as unhelpful as it was someone else 's fault, I quote I don 't clean the rooms, I don 't cook the breakfast . I would rather sleep in a tent than give money to this place, please look elsewhere, unless you want to feel as though you are being ripped off. In response to your reply I thankyou for it. I do not deny that I was irate, and if she cried, I feel terrible about that but I have also left things out, like the denial of the previous evenings attempt with the same lady about the state of the room, however I stand by everything I said, As you are true to form, as it never ever seems to be your fault, if you look at the previous low reviews, it is always someone else 's fault. Oh by the way breakfast took 40 minutes, and as you were not there, maybe you can check CCTV and see that the uncooked food was left, as was the haggis, however the toast provided was superb. I applaud your defense of your staff, I truly do. Hopefully you can maybe if you get another less than favourable review, see that it is the same points over and over again, and try to address them points, just a thought. Thanks again for your reply below, and I stand by everything I said, and truly can 't be bothered dissecting your reply, one slight point, I have witnesses about the night before, so I take with a pinch of salt, your comments"

Smiths

Smiths

Dumfries DG1 1HS, United Kingdom, DG16 5DZ, Dumfries Galloway

Brunch • Buffet • British • Breakfast


"We arrived early due to journey time so we went to see if we could check in early, we were told we could not check in early (which we did not expect) but wanted to leave our luggage for later on so that we could go and have a look around the local areas, we were told that they could not do this due to not having any storage area. Check in time finally arrived and 3 of the party went to check in and were told that they had to pay £100 gold fee against your room for damages and as the bar do not accept cash or card payments after 11pm. We were not told of this and neither were the bride and groom. On going to our room it was noted that the key for my elderly grandfather did not work after numerous attempts of going up and down the stairs, (lift was broken and in the process of being fixed) On entering our rooms they were the same near enough. After the rest of the party checked in it was brought to light that they did not even pay a fraction of the price that we paid on checking in. That evening came when we went to one of the parties room and it was noted that the air conditioning was not actually working (digital) this was reported the following morning early,, but after numerous attempts to then be told it will be fixed, but for now we can offer you some more fans (Already had 2) that evening they still had not received any information about the air con so we went to reception to ask to be told it will not be fixed until Tuesday, at which point the room was 26 degrees. Another fan was offered but this was declined. They are not ones to make a fuss but this was not acceptable as all other rooms had air conditioning apart from there’s. Nothing was done to reimburse having to stay in a boiling hot room. Breakfast was lovely, catering for allergies which is cooked fresh, thank you chefs. Housekeeping lovely and clean but please pay attention to bathroom corners. Bar staff, thank you for your prompt service during our stay. Receptionist please use your manners (don’t apply to all) it’s not the customers fault if things don’t work, down to Maintenance."

Queensberry Arms

Queensberry Arms

47 High St, DG12 6AD, Dumfries Galloway, United Kingdom

Full • Steak • Lunch • British


"Came here for a fishing trip with friends decided to try a different pub to have a evening meal,,upon arriving we found our table and after 10 minutes of being seated they had taken our drinks order,,came back 10 mins later for our food order took the order came back 10 mins later to saying they hadn't got what we wanted to eat,,so we complied with them and changed our order to what they had got,,they went away again come back 10 mins later to say they still hadn't got what we had changed the 2nd time 3 times they said they hadnt got what we wanted,by this time we had waited over 1 hour for food and we was very hungry so decided we didn't want the meal after changing our meal numerous times so we left the pub to go and get a pizza up the street, to my surprise the chef and her daughter came running up the road threatening me sayin we hadn't payed for our meal to which we had never gotten the chefs daughter said you can get down there now and pay your meal aggressively!! we was threatened with the police and to never be able to drink in Annan again i had never been treated like this in my life and ended up paying £85 for food i never got,,I feel sorry or the other public houses trying to take business from holiday makers I've been coming here for years fishing bringing loads of men down here who spend alot of money if something isn't done about it the other businesses will be loosing out due to the queen's Bury hotels and there abusive,vile potty mouthed behaviour. BEWARE YOUVE BEEN WARNED."