East Devon
Mocha

Mocha

The Esplanade, EX10 8AS, East Devon, United Kingdom

Cafe • Cafés • British • Vegetarian


"We visited Sidmouth on 19th July with my wife's god-daughter and her sister. Having spent some time on the beach we wanted to have a meal and The Mocha was right in front of us so we decided to eat there. The menu said that they were serving up to 3pm and we went in at 2.50 so we all quickly made our choices and I went up to the counter to order, arriving at 2.55. There was one elderly gentleman in front of me buy a coffee. However the server seemed to be having some trouble making the order and then the gentleman had some issues making his payment resulting in my arrival at the counter at 3.01, literally 3.01, one minute past 3pm, only to be told they weren't taking any more food orders as it was past 3pm. I argued that I had been in the queue for six minutes and that I would have ordered before 3pm if they hadn't taken so long to sort one coffee order out but to no avail. The member of staff in question was very abrupt to the point of being rude and it was quite clear she could not be bothered to take our order as other staff were dashing around clearing tales and it may have resulted in the staff having to wait for us to finish our meal before they could close up. If they are not going to accept orders up to 3pm then they shouldn't state this on the menu and I have never been in a restaurant or cafe where they refuse to take an order which would have exceeded £60 after I had joined a queue before the closing time. They are lucky they can afford to turn away over £60's worth of business. The customer service here was zero and would not recommend visiting a place where the staff are so rude or so unhelpful."

The Balfour

The Balfour

26 Woolbrook Road, EX10 9UZ, East Devon, United Kingdom

Pub • Steak • British • Breakfast


"as table of 11 for a birthday meal. initially the waiting staff was amazing that amd could not blame that she tried to do everything she could to make the experience. sadly, management was just rude. the manager himself- Debbie, decided to go a long break as soon as she heard of the waitress we wanted to complain. then to meet someone who every time I try to get involved with something in the bar and ignored me. so first on Sunday they don't offer a Sunday menu as the website suggests, but they can only order roasts, that's good we did that. only what they call a homemade roast is 3 frozen small pre-baked bratkartoffels and the smallest tasteless cuts of roast beef and a stone-hard yorkshire and a few cheesy the child's meal is the same size only a less kartoffel. I asked the courtesy of the waitress who apologized and said she would talk to the kitchen that she then returned and said they would cook now. So I started eating my tasteless roast. she then returned and said they had run out of kartoffel, so I asked if a manager could come and talk to us. that was at 5 o'clock. then she can come back to tell me that the manager would come and talk to us. it has 6 clock and no sign of manager. we just wanted to get on this stage. So I went up to the bar, and the man said he had climbed when the manager had taken a break. he has made us responsible for the fact that the roast is as we arrived at 4 o'clock. (they serve until 8.30 o'clock) apparently cook it on the morning and then heat it again, if necessary explained a lot! then he said they had stopped serving food and ran out of potatoes (they still have eating and eating a few) and to top that from my neffen went back to the pub after we had the dead and the manager had suddenly got up again! I then also came to be aware of a contribution to there Facebook page later this evening for others and they answered with a very rude answer. please do not eat them in this pub and if they are warned about the rudeness and lies out of the administration and the tasteless other expensive food."