Eden
Brantwood Country

Brantwood Country

Stainton, CA11 0EP, Eden, United Kingdom

Full • Lunch • British • Breakfast


"We were a family group of 6 who had Sunday lunch recently. We have eaten here on many occasions and have found the food to be delicious and generous portions. The serving staff appear to be students; they were efficient, friendly and attentive which was great. Just a couple of observations, the hotel is quite traditional in its style which I love, but I do feel the conservatory needs an update. The cushions on some of the chairs have totally lost their padding so you could feel the base of the chair while sitting on it. One of the little tables wobbled so much that you put your drink on the table it was likely to tip over, we managed to find something to prop the table to prevent our drinks from tipping over. The flooring looks dated and this area could be updated inexpensively. The majority of our group had roast beef which was delicious, with lots of fresh vegetables, the portion sides were generous. A couple of the group ordered sticky toffee pudding but when it came it didn’t look like any sticky pudding we had ever tasted before, it was more like 2 slices of fruit cake, (it was served with ice cream). However I did eat it and it was nice but it tasted like fruit cake not sticky toffee pudding. This was a minor blip, all the other desserts my family had looked great and tasted great too. I would recommend the restaurant and I am sure we will return for lunch when we are next visiting the area."

Regency

Regency

Macdonald Leeming House Hotel, CA11 0JJ, Eden, United Kingdom

Lunch • Coffee • Cheese • British


"My husband and I recently returned from our holiday at Macdonald Leeming House and unfortunately I need to make a complaint about a number of concerns. 1. Lack of care for dietary requirements: My husband has Crohn’s Disease and as a result cannot eat any fibrous food. Crohn’s is a serous condition which can result in emergency hospital treatment if an attack occurs. My husband discussed his needs with the chef each night (who was very accommodating), however on the first night the potato skin was left on his chips so my husband had to slice off the skin of every chip before he could eat them. He reminded the chef of his situation again the next day and from then on no more mistakes were made. However, no member of waiting staff were made aware of his dietary needs, so every meal time we had to explain he had a different meal plan already arranged with the chef. Each waiter/waitress was very confused and we had to get into explanations of his health condition. I’m sure you can appreciate it was embarrassing, awkward and frustrating to have this same conversation for every course of every meal in front of all the other diners. 2. Poor service: The waiting staff in general were comedy bad. It was literally like being in an episode of Faulty Towers every day. Service was extremely slow, orders forgotten, orders incorrect and general chaos for every course of every meal. We did complain to the manager on reception who explained that he had received complaints from a large number of guests about the same thing. The staff were all very friendly and apologetic for the situation and it seemed that all staff we spoke to were very new to the job (it was their first week). I appreciate everyone has to learn and would give consideration to a trainee, but when the entire team is new and there’s no one managing the situation, the result was totally unprofessional and not what I would expect when paying to stay a luxury hotel. 3. Lack of cleanliness: There were a number of ways the hotel fell short of appropriate cleanliness standards. Firstly, there were flies crawling all over the breakfast buffet every morning. All the windows were open as it was extremely hot and the hotel heating was still on full blast at all times, so I understand how flies got in, but no attempt was made to cover the food or get rid of flies on the food. Secondly, room service food was not cleared- the room next to ours had left a tray of half eaten chicken sandwiches on a shelf opposite our door one afternoon and this was not actually cleared away by staff until the next morning! Again, the radiators in the corridors were burning hot and as all the fire doors were closed, there was no air flow, creating unpleasant smells. Thirdly, our room was given the most basic of cleans- the bed was made and bathroom cleaned but our cups and glasses were not replaced with clean ones and when our shower gel needed replacing they left a half used bottle from another room, rather than providing a fresh one. In short the experience was disappointing and not what we were expecting from a 4 star AA Rosette hotel and restaurant."

Bistro 1871

Bistro 1871

Appleby Manor, CA16 6JB, Eden, United Kingdom

Seafood • Mexican • European • Fast Food


"After an excellent spa day last year, courtesy of a TravelZoo deal, my friend and I decided to treat ourselves again but to stay overnight this time. Despite some problems (entirely self made on my part with the booking! , the staff could not have been more helpful, changing things round for us before we arrived in order to suit our needs. Our twin room was a decent size with plenty of space for stuff and two chairs to sit on (so much nicer than always perching on the bed , a kettle and plenty of tea, and a local guide. The hotel guide in the room is a little dated though... We were given a brief tour of the facilities on arrival, and decided to eat in the bistro for dinner advised to book, we were fairly surprised to turn up at the alloted time and find it almost empty, but no matter! The food was tasty and well priced, and the service was good. The dark chocolate tart was to die for! After dinner, we made ourselved at home on the sofas and played our version of trivial pursuit, drawing several other guests into the fun! The waitress came through from the bar to sort us out some drinks, which was a nice touch. When we wanted extra hot chocolate to make in our room, Mark on reception was able to sort that out for us. A good night 's sleep, a great breakfast, and we headed to the spa for our TravelZoo day (yes, another one. We like a deal! . Some reviews seem to suggest that being on a deal leads to subpar service. This was genuinely not the case at all. There was no point where we were made to feel less because we had paid less. Lunch in the bistro was delicious again; our massages were great; we left happy. Our only mistake was not staying for longer. We 'll work on that."

The Conservatory Fish

The Conservatory Fish

United Kingdom, CA16 6NT, Eden

Fish • Soup • Seafood • Breakfast


"We came to Appleby for a walk round the old streets and shops, however the weather had other plans and torrential rain made us look for somewhere dry for a leisurely lunch instead. We were a party of two adults, two OAPs, three small children and a dog. Tourist information recommended this restaurant as a place that would be suitable for all. On my first recce the lady behind the bar was very friendly and helpful, showed me the bar menu, but also said they could cater for the children with half portions and do any sort of sandwich/soup/side dish for any of our party that didn't want a full meal. I trooped our whole party in, wet coats, small people, excited dog and all. Luckily for us the first floor is divided into small sections, bar, lounge, reception, and there was a private space with no one else eating in it, and we all sat there so we didn't disturb the people eating in the bar. Despite some of the party originally not wanting a lot to eat, the menu looked so good and the day was so miserable, we all chose full meals. The seafood fan had an enormous bowl of mussels in a spicy tomato sauce, and the other adults had macaroni cheese and hotpots. The small people all got ham sandwiches and chips, which they loved. The food came quickly, and was really good. I had the macaroni cheese, which was delicious, the sauce was creamy, topped with tomato and grilled to perfection, and served with a big chunk of bread and butter. Just the sort of cosy comfort food the day demanded. The staff were lovely, made a fuss of the children and dog, and we were made to feel really welcome."