Hastings

Hastings, una città costiera nel sud-est dell'Inghilterra, è rinomata per la sua ricca storia, il fascino marittimo e i frutti di mare freschi, in particolare il fish and chips apprezzato sia dai visitatori che dai locali.

The Sussex Exchange

The Sussex Exchange

Enviro21 Park Queensway Avenue South, Hastings I-TN38 9AG, United Kingdom

Fish • Vegan • British • Vegetarian


"I ordered a chicken burger, and when it arrived, I was disappointed to find only a tiny dollop of sauce inside and wilted lettuce, as if it had been under a heat lamp for too long. One of our burgers contained a hair, prompting the guest to stop eating immediately. We flagged down our waitress, who was genuinely apologetic and said she would inform her manager. A few minutes later, the manager came over but told us she couldn’t do anything since the burger was mostly eaten. How could we identify a hair without taking a few bites? We insisted on speaking with the manager, and the waitress volunteered to take one of our guests to her. Eventually, the manager arrived, inspected the plate, and bombarded us with questions like “Where is the hair?” and “How long was it?” She then took the plate to the kitchen for better light. About 5 to 10 minutes later, a man in a white shirt approached us—likely a manager or security guard. He also asked questions but soon became rude and dismissive when we tried to explain. He insisted that everyone in the kitchen had short hair and wore hats and hairnets. Throughout this ordeal, we remained polite, responding to their inquiries honestly. After some back-and-forth, where they suggested we might be faking the incident, we pointed out that a camera near our table could provide evidence of the incident. He walked away without any further communication and did not return. The way this situation was handled was completely unacceptable and soured what was meant to be a special birthday meal, for which we traveled over an hour. After finishing our meal, another waiter approached us and simply asked “Amount?” which caught us off guard, as we hadn’t even received a bill yet. Following the hair incident, we noticed security peering around the corner, making us feel as though we were under suspicion. On a positive note, our waitress was lovely and very apologetic about the whole situation, consistently checking to ensure we had what we needed throughout the evening. However, for a £500 bill, I expected significantly better service."