Lincoln
Wagamama

Wagamama

Brayford Wharf N, Lincoln, Lincoln, LN11YW, LN1 1YX, United Kingdom

Sushi • Pizza • Asian • Asiatic


"Date of dining 11.07.23 I’ve been here a couple of times and I have to admit I’m not a fan, I’ve always found the food to be tasteless. However I had an all4one voucher given to me by my employer, we chose to give wagamamas another try as it had been a couple of years since we’d visited in the past. The bill came to just a little over £50, again disappointed with the tasteless food but hey it was a free meal (or so we thought) so it didn’t bother us, it was just nice to get out. Upon paying the bill we were served by the manager who told us quite frankly that the card would not work, that they have loads of problems with them and it’s always happening. She scanned it twice on my request and she was right, it didn’t work. I asked her why she was allowing customers to dine at the restaurant without pre warning about these cards either via their social media platforms or by giving customers the common decency to let us know before we ordered just incase, to save people having the misfortune like myself of going out for what would be believed to be a free meal to then having to pay for it especially if they couldn’t afford it, and her reply was”oh yeah that’s a good idea I never thought of that”. After a couple of minutes of expressing my annoyance her speaking to her manager, I was still told I’d have to pay the balance. So now I’ve come to check the card the next day and it appears I’ve paid not just once with my own money, but twice as they’ve cleared the £50 balance which was on the card. To me, wagamamas are pulling the wool over their customers eyes. This could have easily been avoided."

Toby Carvery Lincoln

Toby Carvery Lincoln

11 St Marks Street, LN5 7BA, Lincoln, United Kingdom

Cafés • Mexican • Asiatic • Fast Food


"I booked a table for my family and as a family with neurodiversity as usual I requested a quiet corner or booth ... on arrival it was hot there was a note on the door saying the air con was off and there would be fans on in the resteraunt. I was informed there was no quiet space ...the resteraunt wasn't overly busy several booths were free but the hostess decided that she would seat us center table in the resteraunt ...the absolute worst place to put a child with neurodiversity ... in the center of the noise When I challenged this she told me that she was short staffed and the table we had reserved the previous reservation had ran over as they arrived late When I pointed out the booths she became quite rude shouting quite loud again that they were short staffed and that she couldn't move us Which then drew attention to us which is what we didn't want I guess that was her way of punishing us We went for the meal ... I have to go up and get the kids first as they won't speak for themselves and then went up for mine The gammon was about to run out so the server saved 2 little scraps for my 3 year old that she took back off the emder child's plate ...and charged me for 2 proper portions There was no sausages for the king-size meal ... we will bring them over I was told they are just cooking ... OK they never arrived and were still not ready when we left They had no meat ... apart from beef which was all fat ... or turkey It was all still cooking ... They had no veg ... cauliflower cheese and carrots were all out and the peas and green beans were dryer than a flip flop in the Sahara... inedible...no mac and cheese tbf that doesn't belong on a roast dinner There was onion in gravy they were raw None of the meals were discounted ... we wernt offered an apology but expected to pay full price for half the food being missing and there inability to time manage No one came to ask if our food was OK like they usually do so they can see which meals u picked .. cos they knew we would complain Also there were only fans in the entrance and bar area where the staff stand I was abolutley shocked that they presented me with a bill for 75 quid .... I left there hungry it's a disgrace I appreciate that they were short staffed and I do sympathise but don't take booking and stop walkins. Using that as an excuse is just poor I'd like to also point out the other tables we were refused actually remained empty throughout our visit Wasn't worth 75 quid and I will be looking for a refund of some of not all of that"