Lincoln
Toby Carvery Lincoln

Toby Carvery Lincoln

11 St Marks Street, LN5 7BA, Lincoln, United Kingdom

Cafés • Mexican • Asiatic • Fast Food


"I booked a table for my family and as a family with neurodiversity as usual I requested a quiet corner or booth ... on arrival it was hot there was a note on the door saying the air con was off and there would be fans on in the resteraunt. I was informed there was no quiet space ...the resteraunt wasn't overly busy several booths were free but the hostess decided that she would seat us center table in the resteraunt ...the absolute worst place to put a child with neurodiversity ... in the center of the noise When I challenged this she told me that she was short staffed and the table we had reserved the previous reservation had ran over as they arrived late When I pointed out the booths she became quite rude shouting quite loud again that they were short staffed and that she couldn't move us Which then drew attention to us which is what we didn't want I guess that was her way of punishing us We went for the meal ... I have to go up and get the kids first as they won't speak for themselves and then went up for mine The gammon was about to run out so the server saved 2 little scraps for my 3 year old that she took back off the emder child's plate ...and charged me for 2 proper portions There was no sausages for the king-size meal ... we will bring them over I was told they are just cooking ... OK they never arrived and were still not ready when we left They had no meat ... apart from beef which was all fat ... or turkey It was all still cooking ... They had no veg ... cauliflower cheese and carrots were all out and the peas and green beans were dryer than a flip flop in the Sahara... inedible...no mac and cheese tbf that doesn't belong on a roast dinner There was onion in gravy they were raw None of the meals were discounted ... we wernt offered an apology but expected to pay full price for half the food being missing and there inability to time manage No one came to ask if our food was OK like they usually do so they can see which meals u picked .. cos they knew we would complain Also there were only fans in the entrance and bar area where the staff stand I was abolutley shocked that they presented me with a bill for 75 quid .... I left there hungry it's a disgrace I appreciate that they were short staffed and I do sympathise but don't take booking and stop walkins. Using that as an excuse is just poor I'd like to also point out the other tables we were refused actually remained empty throughout our visit Wasn't worth 75 quid and I will be looking for a refund of some of not all of that"

Tequila's

Tequila's

77 Bailgate, Lincoln, LN13AR, LN2 1QG, United Kingdom

Cafés • Cheese • Mexican • Tex-mex


"I 've been here a number of times over the years and always enjoyed it... But this is my first visit post-COVID. Table as reserved and offered the drinks menu/wine list. Low alcohol beer? Unfortunately not (quote! ... in fact no beer listed at all. Coffee ordered and it was, without doubt, the worst cup of coffee I can remember. Bitter and stewed... Essentially, the menu works by offering a choice of fillings mounted in the usual Mexican style offerings. Given the proud boast of 18 different seasonings used in their chilli con carne, I chose that for my chimichanga (unfried burrito style which promised Mexican rice and refried beans, together with cheese, soured cream and guacamole. Even at 6pm, the place was busy, so a 15 minute wait ensued. When my food arrived, I was surprised to see the burrito with a squirt of something white, a squirt of something yellow, a dollop of refried beans and a small portion of vaguely warm rice. Tucking into the tortilla parcel, I discovered a warm brown mixture of beans, and mince. Flavour was absent... Just heat. I ate up without complaint. We were attending a performance at the cathedral, so time was tight Eventually one of the table staff noticed that we had finished. And offered the Dessert Menu. We accepted and she disappeared to fetch one, returning a few minutes later. The staff, though smart and pleasant, seemed much more interested in their own conversations and generally failed to scan tables as they walked through the restaurant. Our ordered churros duly arrived and were excellent. So we ate up and paid... (Now running a little late ... And left, never to return."

Prezzo

Prezzo

Unit A1, The Glassmill, LN1 1YW, Lincoln, United Kingdom

Pizza • Pasta • Seafood • Italian


"Awful, rude and arrogant staff. This afternoon my partner and my youngest son (7), drove 2hrs to visit my eldest son (32) who has been recently posted to Lincoln with the RAF. We had arranged to visit the local Prezzo, as being frequent visitors to our local restaurant we know they cater for Gluten intolerances. Upon arrival and stating we were gluten free the hostess advised us that all Prezzo 's cider is NOT gluten free. As an ex landlord and restaurant manager and also making my own cider I found this statement to be surprising as every cider I have sampled has always been gluten free and therefore questioned this. A very vague explanation was given regarding that Prezzo cannot guarantee the product had not been cross contaminated. This is false and misleading information however I accepted this and took my seat. It was then I checked the Menu. After checking online weather the ciders Prezzo sells were indeed gluten free or not I discovered they are all indeed as stated on their labels, gluten free. When the 'waitress ' came to take our drinks order I asked the waitress again if this is correct. All she could tell me its that Head office had told them to advise all GF customers that the cider was not gluten free and I was to order it at my own risk. and said, QUOTE. There are 3 other Italian restaurants in Lincoln that sell Gluten free cider if you want to go there Her response was very Curt and my asking this most obvious of questions had clearly irritated her. I placed an order for cola and other drinks for the family. When the orders came I tried to enter a conversation with her to a little more clear on the directive they had been given as the policy clearly was flawed and made no sense whatso ever and for people with intolerances clarity is important especially when it contradicts the cider manufacturer. Getting more agitated by my conversation, the waitress rudely snapped did i want this coke or not? This attitude had shocked all guests at my table so I took the coke as she was clearly getting more aggressive with each word I spoke. It was at which point I suggested we ended the conversation as it clearly agitated her, her reply was Thats the end of the conversation. I think it 's been discussed enough, dont you! she then stormed off without taking our food order. My party and the table next to us were shocked by this rudeness so I thought A word with the manager was necessary. I entered the restaraunt, we were seated outside, and asked this 'waitress ' her name and if i could talk to the manager. She told me her name was Abbie and SHE was the manager! My surprise was evident. I asked her her full name so that I can ensure I make a complaint about the correct staff member and she refused and informed me that we are not prepared to serve you because of your questioning in an aggressive manner We left our drinks and went to Zizzi where we spent £80 on wonderful food, drank cider and had excellent service without attitude, rudeness and aggression. I would strongly suggest that Abbie undergoes further training at a basic customer service level as she was certainly lacking in basic courtesy, manners and information. We are exceptionally disappointed to be treated in such a way for merely pointing out logical errors that needed further explanation. Lincoln is seriously lacking and we will gladly not be going back. Zero stars. Disgraceful attitude and service. To add insult to Injury we attempted to log a complaint with head office but were unable to submit it due to not having a receipt number, so we called the general manager at lincoln directly. James came to the phone and immediately defended the staff member and accused us of being rude to staff and would not be welcome back...such a shame... James was at no point present at the time of our visit nor I suspect even on site, yet he refused to hear our complaint and proceeded to verbally accuse me. When i pointed out he was acting on one sided hearsay he HUNG UP! Rude and arrogant on all counts. NOT the way to handle any customer and not the way to deal with a complaint. AVOID LINCOLN> Poor poor attitude"