"Ruined Valentine Evening... Visiting Lincoln, my wife and I booked this restaurant looking for something special. Reviews and menu and interaction beforehand all pointed to a good choice. The sharing starter was not as expected nor as described on the menu. Cheese sharing sharer with bread rolls celery and apple . It came with the celery and apple which had gone brown and Le Rustique camembert £3 from Tesco still in its wooden box and cloth wrapper and Le Rustique sticker . Bread rolls were four Jacobs Cream Crackers... ? . Not a bread roll in sight. We had to remind staff to bring our ordered bottle of wine, after it had been sitting on the bar for about 20 mins. It seems staff weren 't assigned to tables so you were always dealing with different staff and also having to attract their attention to get anything . Things went exceptionally south when the main course arrived. Rack lamb for me; at best it was far from being cooked my description of uncooked was not an exaggeration, and not challenged by the manager . It was tepid, the edge fat was un rendered, and the meat was fully pink/red in the middle some very slight colour around the edge. This was NOT rare or cooked to the point , it was uncooked. Chicken and lobster pappardelle for my wife; the pasta was seriously overcooked and we had to hunt for any lobster one rubbery piece was found . The only saving grace was that there was no argument from the manager that the service was unacceptable. We agreed to pay for our drinks and left but even then the final bill was far from being understandable in terms of the amounts and the way the deposit was refunded . It was clear that others in the restaurant that night were having the same issues with a least two other couples leaving early with the manager again apologizing. One can only hope that there were staffing problems in the kitchen, and I do understand that Valentine 's evening is kind of off season , but this is as far as I can remember, the worst dining experience I have had. Service staff, the last port of call to the customer, should never have been asked to serve what was served perhaps inexperience could be at play, but nonetheless this seems to be a hotel restaurant which knows what it is doing going by past reviews. I hope that they manage to work through these issues and get back to the level of service that previous reviews have indicated. For my part from our experience I cannot, in any way, recommend this restaurant."
