Lincoln
Reform

Reform

Lincoln, The Castle Hotel, Westgate, LN1 3AR, United Kingdom

Steak • Seafood • British • Churches


"Ruined Valentine Evening... Visiting Lincoln, my wife and I booked this restaurant looking for something special. Reviews and menu and interaction beforehand all pointed to a good choice. The sharing starter was not as expected nor as described on the menu. Cheese sharing sharer with bread rolls celery and apple . It came with the celery and apple which had gone brown and Le Rustique camembert £3 from Tesco still in its wooden box and cloth wrapper and Le Rustique sticker . Bread rolls were four Jacobs Cream Crackers... ? . Not a bread roll in sight. We had to remind staff to bring our ordered bottle of wine, after it had been sitting on the bar for about 20 mins. It seems staff weren 't assigned to tables so you were always dealing with different staff and also having to attract their attention to get anything . Things went exceptionally south when the main course arrived. Rack lamb for me; at best it was far from being cooked my description of uncooked was not an exaggeration, and not challenged by the manager . It was tepid, the edge fat was un rendered, and the meat was fully pink/red in the middle some very slight colour around the edge. This was NOT rare or cooked to the point , it was uncooked. Chicken and lobster pappardelle for my wife; the pasta was seriously overcooked and we had to hunt for any lobster one rubbery piece was found . The only saving grace was that there was no argument from the manager that the service was unacceptable. We agreed to pay for our drinks and left but even then the final bill was far from being understandable in terms of the amounts and the way the deposit was refunded . It was clear that others in the restaurant that night were having the same issues with a least two other couples leaving early with the manager again apologizing. One can only hope that there were staffing problems in the kitchen, and I do understand that Valentine 's evening is kind of off season , but this is as far as I can remember, the worst dining experience I have had. Service staff, the last port of call to the customer, should never have been asked to serve what was served perhaps inexperience could be at play, but nonetheless this seems to be a hotel restaurant which knows what it is doing going by past reviews. I hope that they manage to work through these issues and get back to the level of service that previous reviews have indicated. For my part from our experience I cannot, in any way, recommend this restaurant."

The William Foster

The William Foster

Guildhall Street, LN1 1TR, Lincoln, United Kingdom

Pub • British • Fast Food • Breakfast


"I don 't typically like to leave bad reviews as I understand the impact it can have on a business, but I feel so strongly about this situation that I feel it is necessary. I visited The William Foster in Lincoln and had the most awful experience. The manager in that pub is awful for trying to accommodate simple requests. The organisation within this company is atrocious, and I have still yet to hear back from them regarding my complaint. I had emailed the pub and asked for my complaint to be passed to higher management (since the person I had a bad experience with was the responsible manager at the time) and I had a reply from said person. Granted, he apologised, but the issues on the day were just not dealt with efficiently. In short, I had booked a table for our family (13 people) on a Saturday afternoon. I had messaged prior to ask for a baby high chair as we, of course, had a baby with us. When we arrived, we were told by the manager that we were going to be seated on high stools. I explained that I had requested a high chair for a baby and hence that would not be appropriate. He then said 'well that 's where you 're sat '. I spoke to him separately after he 'd accused us of not communicating that we needed a high chair, and so I proved that I had by showing him evidence. He still didn 't accommodate. We ended up sat in the sports area, with a leaking roof, not enough stools (which we did get in the end, just planted in the middle of the floor) and a mother having to stand up to feed her baby on her dad 's knee. They couldn 't even cook a medium-rare steak right and they were all overdone. Appalling. I will never, ever be returning, nor will I ever recommend to anyone."