"We visited today with our 2 young children. The 'soft play ' area is a fenced off carpeted area with a few totally filthy sofas and some toys- almost all of which are broken, missing pieces, ran out of battery, etc. Some complete puzzles are nailed to the wall, but confusingly so high up to be out of most childrens reach. Lots and lots of clearly 2nd/3rd/4th hand/ fit for the dump plastic slides, pushalongs etc, plus a small wooden playhouse with badly splintered wood and clearly visible screws. The slide on it had a large and sharp crack in the side. Needless to say we didnt stay very long. I did purchase a small item for my daughter and while waiting in the queue I heard the woman taking the order be INCREDIBLY rude to the ladies she was serving. They asked, very politely and reasonably, if a dish could be altered slightly and was told 'No. Im the cook and no way. ' They then asked for an Oasis drink. She said 'Well yeah you can get that yourself cause like I 'm pregnant! Now is that it? '. I personally worked a very physically demanding job until well into my 3rd trimester- with both children, as was my choice. If the woman serving felt that walking 8 steps to her right and opening a fridge to lift a small bottle from an elbow height shelf was physically beyond her then perhaps she needs to consider whether shes fit to be at work at all. If I 'd been spoken to that I would have cancelled the entire order (of considerable size, at over £40) and just left. Pregnant or not, there was no excuse for being that rude. Be warned, this isnt soft play- its like a graveyard for rejected, old, sad and broken toys, and its filthy. Some of the items inside looked like they hadnt even had a cursory wipe in at least 6 months! Both children will no doubt both have colds in a few days time. Avoid!"
